Asus PG191 manual Appendix II. Troubleshooting FAQ, Problem Possible Solution

Appendix II. Troubleshooting (FAQ)

Problem	Possible Solution
Power LED is not ON	• Touch the sensor to check if the monitor is in the ON
	mode.

•Check if the power cord is properly connected to the monitor and the power outlet.

The Power LED lights	•	Check if the monitor and the computer are in the ON mode.
amber and there is	•	Make sure the signal cable is properly connected the
no screen image		monitor and the computer.
	•	Inspect the signal cable and make sure none of the pins are
		bent.
	•	Connect the computer with another available monitor to
		check if the computer is properly working.
Screen image is too	•	Adjust the Contrast and Brightness settings via OSD.
light or dark
Screen image is not	•	Touch the	sensor for two seconds to automatically
centered or sized		adjust the image.
properly	•	Adjust the H-Position or V-Position settings via OSD.
Screen image	•	Make sure the signal cable is properly connected to the
bounces or a wave		monitor and the computer.
pattern is present in	•	Move electrical devices that may cause electrical
the image		interference.
Screen image has	•	Inspect the signal cable and make sure that none of the
color defects (white		pins are bent.
does not look white)	•	Perform Reset via OSD.
	•	Adjust the R/G/B color settings or select the Color
		Temperature via OSD.
Screen image is	•	Touch the	sensor for two to three seconds to
blurry or fuzzy		automatically adjust the image.
	•	Adjust the Phase and Clock settings via OSD.
No sound or sound is	•	Ensure that the audio cable is properly connected to the
low		monitor and the computer
	•	Adjust the volume settings of both your monitor and
		computer.
	•	Ensure that the computer sound card driver is properly
		installed and activated.
Webcam is not	•	Ensure that you install the webcam driver which is in the
working		support CD.
	•	Make sure that you connect the USB plugs of the supplied
		4-in-1 cable to both the LCD monitor and your computer.
USB devices work	•	Make sure that you connect the USB plugs of the supplied
abnormally		4-in-1 cable to both the LCD monitor and your computer.
	•	Check with your PC manufacturer whether your PC supports
		USB2.0 or USB1.1.
	•	If your PC only supports USB1.1, the image transmission is
		much slower.
ASUS Power Bass	•	Make sure that the woofer cable is securely connected to the
System is not		monitor.
working

ASUS LCD Monitor PG191 4 - 3