Description
This system option lets you activate one of the following features:
■Tones On Hold. Provides a repeating tone to callers on hold to let them
know they are still on hold. To activate this feature, which does not require
the addition of an auxiliary device, select Tones On Hold.
■Music On Hold. Provides music or taped messages to callers on hold. To
activate this feature, you must connect an audio source, such as AT&T’s
Magic on Hold®, and select Music On Hold.
Related Features
If this system option is set to Music On Hold (Setting 3), users can activate
Music Access to listen to music through the speaker of an idle PARTNER-model
phone or through the handset of any system or standard phone.
Considerations
■If Music/Tones On Hold is Not Active, callers on hold hear silence.
■If either Tones on Hold or Music On Hold is active, parties in a conference
call hear tones or music until the call is answered; transferred callers also
hear tones or music until the call reaches the destination extension. Once
there, the caller hears ringing.
■If you choose Music On Hold, the following considerations apply:
-Users of equipment that rebroadcasts copyrighted music or other
material may be required to obtain a license from a third party such as
ASCAP or BMI. AT&T’s Magic on Hold does not require you to obtain
such a license.
-Music On Hold requires use of extension jack 15 and special hardware
for installation. See “Connecting a Music On Hold Device” in Appendix
C for installation instructions.
-A Music On Hold device cannot share extension jack 15 with a phone.
-If the Music On Hold audio source develops trouble (such as a bad
tape), you can quickly turn it off by changing this option setting to Not
Active or Tones On Hold until you are able to solve the problem.
-To deactivate Music On Hold, refer to the instructions in Appendix C.
Valid Entries
1 = Tones On Hold
2 = Not Active ✔
3 = Music On Hold
Music/Tones On Hold (#602) 5-27
Music/Tones On Hold (#602)