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AT&T 4.1 Call on Hold Hangs Up, but Line Does Not Disconnect, Calls on Hold Are Disconnected, Incorrect Date and Time Appear on Phone Display

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Call on Hold Hangs Up,but Line Does Not Disconnect

Possible Cause 1: Hold Disconnect Time setting is too long.

What to do: Change Hold Disconnect Time (#203) from Long to Short.

If abandoned calls on hold are disconnected, the problem is solved.

■

■If abandoned calls on hold still do not disconnect, or the Hold Disconnect Time was

already Short, go to Possible Cause 2.

Possible Cause 2: Local phone company does not send hold release signal.

What to do: Call your local phone company and find out whether they send a hold release

signal. (If not, you may be able to order this service.)

■If the local phone company does not send a hold release signal, or if they do but the

problem still occurs, call the hotline.*

Calls on Hold Are Disconnected

Possible Cause: Hold Disconnect Time setting is too short.

What to do: Change Hold Disconnect Time (#203) from Short to Long.

■If calls on hold no longer disconnect, the problem is solved.

■If calls on hold still get disconnected, or the Hold Disconnect Time was already set to

Long, call the hotline.*

Incorrect Date and Time Appear on PhoneDisplay

Possible Cause: Date and time are not set properly.

What to do: Re-enter the date and time using System Date (#101) and System Time

(#103).

■If the display works, the problem is solved.

■If the display still does not work, follow the procedure for “Problem with Phone

Display.”

✽In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your AT&T

Representative or local Authorized Dealer.

Troubleshooting 6-7

Contents

Main Copyright 1995 AT&T All Rights Reserved Printed in U.S.A. AT&T 518-455-118 Issue 1 July 1995 Notice Federal Communications Commission (FCC) Interference Notice Canadian Emissions Requirements Contents About This Guide i 5 4 Page About This Guide Purpose Terminology How to Use This Guide Product Safety Statements Reference Materials iv How to Comment on This Guide Overview Important Safety Instructions SAVE THESE INSTRUCTIONS 1-ii Overview Features and Capabilities System Components Figure 1-1. Sample System Components System Modules 1-2 System Phones Auxiliary Equipment 1-4 Combination Extensions Page Customizing Your System 2 System Options Telephone Options 2-2 Changing Option Settings PBX or Centrex Services Support 2-4 Learning About Telephones 3 System Telephones 3-i Combination Extensions Standard Telephones Learning About Telephones 3 System Telephones Buttons and Indicators 3-2 Page Lights Table 3-1. Light Patterns for System Phones 3-4 Ringing Patterns Dial Tones Using the Speaker and Microphone Hands-Free Answer on Intercom (HFAI) 3-6 NOTES: Speakerphone Performance Tips Standard Telephones Ringing Patterns Dial Tones 3-8 Using the Switchhook Limitations Feature Phones Combination Extensions 3-10 Using Auxiliary Equipment 4 Overview Answering Machines 4-i Credit Card Scanners Fax Machines Modems Using Auxiliary Equipment 4 Answering Machines Single Answering Machine 4-2 Figure 4-1. Single Answering Machine Multiple Answering Machines Figure 4-2. Multiple Answering Machines Personal Answering Machine Figure 4-3. Personal Answering Machine 4-4 Credit Card Scanners Figure 4-4. Credit Card Scanner Fax Machines Using Fax Machines Transferring a Call to the Fax Machine 4-6 Using the Fax Machines Notify Feature Setting Up Fax Machines Fax Machine with its Own Fax Line Figure 4-5. Fax Machine with its Own Line Fax Machine Line Saver Figure 4-6. Fax Line Saver Setup 4-8 Fax and Telephone Combination Figure 4-7. Fax and Telephone Combination Modems Stand-Alone Modem for Placing Calls Only 4-10 Figure 4-8. Stand-Alone Modem for Placing Calls Only Send and Receive Modem Figure 4-9. Send and Receive Modem Page Page Feature Reference 5 Abbreviated Ringing (#305) 5-2 Answering Calls How to Answer Calls Auto Dialing Changing Settings at the Users Phone 5-4 Changing Settings From Extension 10 Automatic Extension Privacy (#304) 5-6 Automatic Line Selection 5-8 Conference Calls 5-10 Conference Drop Dial Mode (#201) 5-12 Display Doorphone/Internal Hotline Phone/External Hotline Phone (#604) 5-14 Page Group Paging 5-16 Page Hold 5-18 Hold Hold Disconnect Time (#203) Joining Calls How to Join a Call 5-20 Last Number Redial Line Ringing 5-22 Making Calls How to Make an Outside Call How to Make an Intercom Call 5-24 Music Access 5-26 Music/Tones On Hold (#602) 5-28 Outgoing Call Prefix (#402) Outgoing Call Restriction (#401) 5-30 Page Privacy Related Procedures 5-32 Recall 5-34 Recall Timer Duration (#107) Special Dialing Functions Examples 5-36 System Date (#101) System ResetSystem Options Saved (#728) 5-38 System Speed Dialing 5-40 System Time (#103) Transferring Calls How to Transfer a Call 5-42 Page Unique Line Ringing (#118) 5-44 Page Troubleshooting When You Need Help Power Failure Operation Problems and Solutions 6-i Troubleshooting When You Need Help Power Failure Operation Problems and Solutions All Phones Dead: No Dial Tone or Lights 6-2 Multiple Phones Dead: No Dial Tone or Lights Trouble Making Outside Calls Page Phone Does Not Ring Calls Are Answered Automatically 6-4 Trouble Hearing Called Party Using the Recall Feature Has No Effect Using the Recall Feature Disconnects Call Phone Rings Back after Intercom Call with No One at Other End Combination Extension Problem: Phone Does Not Ring Properly 6-6 Call on Hold Hangs Up, but Line Does Not Disconnect Calls on Hold Are Disconnected Incorrect Date and Time Appear on Phone Display Display Shows Strange Characters or Nothing At All Display Shows Only 16 Characters Per Line 6-8 System Phone in Combination Extension Does Not Work Poor Transmission Quality on Modem No Music On Hold Cant Program Top Row of Buttons on PARTNER-18D Phone Other Problems with Phones Other Problems with Sytem 6-10 Page SYSTEM SPEED DIAL NUMBERS ] + 2-digit code On standard phones, press [ On system phones, press [ To call another extension: On system phones, press [ B Specifications B-1 Capacities System 206 Module Extension Jack 200 Module Dimensions B-2 Page Installation C Safety Instructions for Installation Personnel Before You Start Check for Outside Lines C-2 Figure C-1. Network Interface Jacks Check for Inside Wiring If There Is Wiring Figure C-2. Testing Inside Wiring If There Is No Wiring Required Parts Figure C-3. Required Parts C-4Installation Installation Guidelines System Modules Telephones and Devices Limitations for Standard Devices C-6 Combination Extensions Using a Direct Connection Figure C-4. Combination Extension Using Direct Connection Using a Bridging Adapter Figure C-5. Combination Extension Using Bridging Adapter Installation Procedures Installing the First System Module (206 only) C-8 Installing a Second Module 5 6 C-10 Connecting Lines and Extensions 5 C-12 Assembling System Phones Desk Mounting Wall Mounting C-14 5 Connecting and Testing Telephones 1 2 Connecting a Music On Hold Device 1 3 Replacing System Modules 1 2 3 5 6 C-18 Maintenance, Repair, and Ordering Information D Maintenance Repair Information In Warranty Repairs Post-Warranty Repairs AT&T Limited Warranty and Limitation of Liability Limitation of Liability Product Ordering Information D-4 * System Telephones and Accessories: D-5 Table D-1. Sources of Additional Equipment and Replacement Parts (U.S.) ** E Federal Communications Commission (FCC) Interference Information FCC Notification and Repair Information E-2 IC Notification and Repair Information E-4 Renseignements sur la notification du ministre des Communications du Canada et la rparation Glossary A C E F M N GL-2 P R Index A Index IN-1 B C G H IN-2 Index I J P Q Index IN-3 R S T U IN-4 Index V W CHANGING FACTORY SETTINGS OPTIONS THAT AFFECT ALL EXTENSIONS OPTIONS THAT AFFECT AN INDIVIDUAL EXTENSION = Factory Setting SYSTEM SPEED DIAL NUMBERS (p. 5-39) AT EXTENSION 10: TO STORE TO REMOVE TO REMOVE TO STORE DIRECTLY TO STORE REMOTELY