Call on Hold Hangs Up,but Line Does Not Disconnect
Possible Cause 1: Hold Disconnect Time setting is too long.
What to do: Change Hold Disconnect Time (#203) from Long to Short.
If abandoned calls on hold are disconnected, the problem is solved.
If abandoned calls on hold still do not disconnect, or the Hold Disconnect Time was
already Short, go to Possible Cause 2.
Possible Cause 2: Local phone company does not send hold release signal.
What to do: Call your local phone company and find out whether they send a hold release
signal. (If not, you may be able to order this service.)
If the local phone company does not send a hold release signal, or if they do but the
problem still occurs, call the hotline.*
Calls on Hold Are Disconnected
Possible Cause: Hold Disconnect Time setting is too short.
What to do: Change Hold Disconnect Time (#203) from Short to Long.
If calls on hold no longer disconnect, the problem is solved.
If calls on hold still get disconnected, or the Hold Disconnect Time was already set to
Long, call the hotline.*
Incorrect Date and Time Appear on PhoneDisplay
Possible Cause: Date and time are not set properly.
What to do: Re-enter the date and time using System Date (#101) and System Time
(#103).
If the display works, the problem is solved.
If the display still does not work, follow the procedure for “Problem with Phone
Display.”
In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your AT&T
Representative or local Authorized Dealer.
Troubleshooting 6-7