Appendix D
Troubleshooting
If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 (800)
My phone doesn’t | • | Make sure the power cord is securely plugged in. |
work at all. | • | Make sure you plug the battery connector securely into |
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| the cordless handset. |
| • | Make sure you plug the telephone line cord securely |
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| and firmly into the telephone base and the telephone |
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| wall jack. |
| • | Charge the battery in the cordless handset for at least |
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| 16 hours. For optimum daily performance, return the |
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| cordless handset to the telephone base or charger |
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| when not in use. |
| • | If the battery is depleted, it might take approximately |
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| 30 minutes to charge the handset before it shows LOW |
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| BATTERY, refer to the table on page 7 for details. |
| • | Reset the telephone base. Unplug the electrical power. |
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| Wait for approximately 15 seconds, then plug it back in. |
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| Allow up to one minute for the cordless handset and |
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| telephone base to reset. |
| • | You may need to purchase a new battery. Please refer |
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| to Battery installation & charging in this user’s manual |
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| on pages |
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I cannot get a dial | • | First try all the suggestions above. |
tone. | • | Move the cordless handset closer to the telephone |
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| base. You might have moved out of range. |
| • | If the previous suggestions do not work, disconnect the |
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| telephone base from the telephone jack and connect to |
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| a different phone. If there is no dial tone on that phone |
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| either, the problem is in your wiring or local service. |
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| Contact your telephone service provider. |
| • | Your line cord might be malfunctioning. Try installing a |
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| new line cord. |
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