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Appendix
Troubleshooting
If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our website at www.teleph ones.at t.com, o r call 1 (800) 222-3111. In Canada, call 1 (866) 288-4268.My phone
doesn’t work
at all.
• Make sure the power cord is securely plugged in.
• Make sure that the battery wire is securely plugged into the
cordless handset.
• Make sure the telephone line cord is securely and firmly
plugged into the telephone base and the telephone wall jack.
• Charge the battery pack in the cordless handset for at least
16 hours. For optimum daily performance, return the cordless
handset to its base when not in use.
• Reset the base. Unplug the unit’s electrical power. Wait for
approximately 15 seconds, then plug it back in. Allow up to one
minute for the cordless handset and base to reset.
• You may need to purchase a new battery pack, please refer to
page 8 of this user’s manual.
I cannot get a
dial tone.
• First try all the suggestions above.
• Move the cordless handset closer to the base. You might have
moved out of range.
• Your telephone line cord might be malfunctioning. Try installing a
new line cord.
• If the previous suggestions don’t work, disconnect the telephone
base from the telephone jack and connect a different phone. If
there is no dial tone on that phone either, the problem is in your
wiring or local service. Contact your local telephone company.
I cannot dial
out.
• First try all the suggestions above.
• Make sure you have a dial tone before dialing. The cordless
handset may take a second or two to find the base and produce
a dial tone. This is normal. Wait an extra second before dialing.
• Make sure your phone is set to the correct dial mode for the
type of service that you have (pulse or touch tone). Refer to the
installation section of this user’s manual (page 19) to set the
dial mode.
• If the other phones in your home are having the same problem,
the problem is in your wiring or local service. Contact your local
telephone company (charges may apply).
• Eliminate any background noise. Noise from a television, radio
or other appliance may cause the phone to not dial out properly.
If you cannot eliminate the background noise, first try muting
the cordless handset before dialing, or dialing from another
room in your home with less background noise.