Appendix

Troubleshooting

I get noise,

• Other cordless phones and 802.11 wireless routers that are

static, or

used for home computer networks also use internal radios to

weak signal

communicate. The radios may interfere with one another. You

even when I’m

can improve the performance of your cordless phones and your

near the base.

router by:

 

a. positioning your new phone as far away as possible from

 

any other existing cordless telephone system that is already

 

installed in your home to avoid the two systems interfering with

 

each other.

 

b. positioning your telephone base as far as possible from your

 

router, computer or any other computer devices.

 

c. selecting channels 4 through 10 for your router (refer to your

 

router’s user’s manual for more information).

 

• Other electronic products can cause interference to your cord-

 

less phone. Try installing your phone as far away from the fol-

 

lowing electronic devices as possible: wireless routers, radios,

 

radio towers, pager towers, cell phones, intercoms, room moni-

 

tors, televisions, personal computers, kitchen appliances and

 

other cordless phones.

 

• Microwaves operate on the same frequency as your phone. It is

 

normal to experience static on your phone while the microwave

 

oven is operating. Do not install this phone in the same outlet or

 

near a microwave oven.

 

• If your phone is plugged in with a modem or a surge protec-

 

tor, plug the phone (or modem/surge protector) into a different

 

location. If this solves the problem, re-locate your phone or

 

modem farther apart from one another, or use a different surge

 

protector.

 

• Relocate your phone to a higher location. The phone will likely

 

have better reception when not installed in a low area.

 

• If the other phones in your home are having the same problem,

 

the problem is in your wiring or local service. Contact your local

 

telephone company (charges may apply).

 

• If you subscribe to DSL service and if you hear noise during

 

conversations and/or your caller ID features are not functioning

 

properly, install a DSL filter to the telephone line between the

 

telephone base and the telephone line jack. Contact your DSL

 

provider to obtain a DSL filter.

I hear other calls while using my phone.

Disconnect the telephone base from the telephone jack, and plug in a different telephone. If you still hear other calls, the problem is probably in your wiring or local service. Call your local telephone company.

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AT&T E5944B Get noise, Static, or, Weak signal, Even when I’m, Near the base, Hear other calls while using my phone

E5944B, E5943B specifications

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