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APPENDIX C
TROUBLESHOOTING, CONTINUED
PROBLEM | RESOLUTION | PROBLEM | RESOLUTION |
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I need help getting | If you have a single computer connected to your cable/DSL | (Continued) | For Windows XP |
my computer to | modem , try the following (if you have a router, you must set |
| 1. Go to “Start”, select “Control Panel.” Double click “Network |
“obtain IP address | this on your router, not your computer): |
| Connections” |
automatically.” | For Windows 95, 98, or ME |
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| 2. Highlight the “Local Area Connection” icon and click | ||
| 1. Go to “Start”, select “Settings”, then “Control Panel.” |
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| “Change settings of this connection.” | |
| Double Click “Network” |
| 3. On the “General” tab, highlight “Internet Protocol (TCP/IP)” |
| 2. Highlight “TCP/IP” and click the “Properties” button. |
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| and click the “Properties” button. | |
| 3. Make sure “Obtain an IP address automatically” is selected. |
| 4. Make sure “Obtain an IP address automatically” is selected. |
| 4. Click OK several times to return to the desktop, and if your |
| 5. Click OK several times to return to the desktop, and if your |
| computer asks you to, restart your computer. |
| computer asks you to, restart your computer. |
| For Windows 2000 |
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| I need help cloning | Connect to the TA via 192.168.15.1 through a Web browser. | |
| 1. Go to “Start”, select “Settings”, then “Network and Dial Up | my MAC address. | Click “Configure WAN IP.” If your cable Internet service |
| Connections.” |
| requires a Host name enter it in the following area. Clone the |
| 2. Double click the “Local Area Connection” icon and click |
| MAC address on the computer that is registered on the cable |
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| provider’s network. | |
| the “General” tab. |
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| 3. Highlight “Internet Protocol (TCP/IP)” and click the |
| NOTE If MAC cloning is required, please use the original computer |
| “Properties” button. |
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| that was registered onto the cable network. If you don’t have access to that | |
| 4. Make sure “Obtain an IP address automatically” is selected. |
| computer, please call your cable provider to register your new computer’s |
| 5. Click OK several times to return to the desktop, and if your |
| MAC address on their network. |
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| computer asks you to, restart your computer. |
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