APPENDIX C
TROUBLESHOOTING
Troubleshooting topic | Page |
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I just finished installation and cannot get | 21 |
a dial tone on my phone. |
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I had a dial tone before, but do not receive |
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a dial tone now. |
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I can surf the Internet but have a blinking | 21 |
red status light and do not have dial tone. |
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I get a Page Not Found error when attempting | 21 |
to browse the Web with my computer. |
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I need help getting my computer to “obtain | 22 |
IP address automatically.” |
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I need help cloning my MAC address. | 22 |
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I am connected via a home router and | 23 |
my real time/gaming applications are not |
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working correctly. |
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I have DSL and I cannot access my TA setup | 23 |
Web page. |
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I have DSL and am getting the message | 23 |
“can’t connect to the Internet” even though |
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I can see the Internet. |
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Troubleshooting topic | Page |
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I keep getting “activation fail” during the TA | 24 |
Activation process. |
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I forgot my PPPoE username and password. | 24 |
Where can I find it? |
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I may have a static IP address but I’m | 24 |
not sure. |
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I have DSL and keep getting “authentication | 24 |
fail” for connecting status. |
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I may have an integrated modem/home router. | 25 |
How can I find out? |
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I have an integrated modem/home router. | 25 |
I don’t know which section to use in this |
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guide. |
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I have a USB DSL modem. | 25 |
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I have a satellite broadband Internet | 25 |
connection. |
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I have a private IP address. | 25 |
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I can’t get this to work with my company’s | 25 |
VPN. |
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Troubleshooting topic | Page |
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My data service is lost every once in a | 25 |
while, but I still have a dial tone. |
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I am using a home router and have to reboot |
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everything to get the data to work again. |
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My TA Status and WAN lights sometimes | 26 |
blink green or amber for no apparent reason. |
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Should I be concerned? |
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I am having voice quality problems with | 26 |
my phone. |
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I cannot use this line in any other room. | 26 |
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I cannot hook multiple phones to the TA. | 26 |
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I cannot use my existing phone | 26 |
jacks throughout the house for my |
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AT&T CallVantage Service. |
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I can’t get this to work with my home | 26 |
security system. |
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