Problem | Possible Causes | Possible Solution |
|
|
|
Battery will | The battery or battery charger | Contact the dealer where you |
not charge | is damaged. | purchased the equipment. |
| The phone’s temperature is | 1. Move the battery to an |
| below 32°F (0°C) or higher | environment where the |
| than 113°F (45°C). | temperature is within |
|
| operating range. |
|
| 2. Allow time for the battery’s |
|
| temperature to return to |
|
| normal before attempting |
|
| to charge again. |
| Poor contact between the | Check and clean all |
| battery and charger. | connectors to ensure good |
|
| contact. |
Unusually | Certain phone functions | Disable Bluetooth and/or HAC |
short battery | consume additional battery | mode if you are not using |
life | power, such as Bluetooth and | these functions. |
| HAC mode. |
|
| Weak network signal. | Turn off the phone until you |
|
| reach an area with a strong |
|
| network signal. |
Phone will not | Battery is depleted. | Charge the battery. |
turn on |
|
|
62 | Troubleshooting and FAQs |
Problem | Possible Causes | Possible Solution |
|
|
|
SIM card error | SIM card is damaged or | Take the SIM card to a service |
| defective. | center for testing. |
| SIM card inserted improperly. | Check to ensure that the |
|
| SIM card is facing the right |
|
| direction and that it is fully |
|
| inserted into the slot. |
| Dirt or debris on the SIM card | Use a soft, dry cloth to clean |
| contacts. | the SIM card contacts. |
PIN code is | You have entered an incorrect | If you have the SIM card’s |
blocked | PIN code ten consecutive | PUK code, use the PUK code |
| times. | to unlock the SIM card. |
|
| If you do not have the PUK |
|
| code, contact your service |
|
| provider. |
Unable to enter | The Address Book’s memory | Delete unneeded data from |
information | is already full. | the Address Book. |
into the |
|
|
Address Book |
|
|
Troubleshooting and FAQs | 63 |
