| Appendix |
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Troubleshooting |
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General Operation |
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Problem | Resolution |
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Erratic operation | The CN8600 needs to be started before the KVM switch |
| 1. If the CN8600 is connected to a KVM switch, make |
| sure to power it on before powering on the switch. |
| 2. If the KVM switch was started before the CN8600, |
| reset or restart the KVM switch. |
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| The CN8600 needs to be reset (see Upgrade Main |
| Firmware, page 25, point 1). |
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I can’t access the CN8600, | If the CN8600 is behind a router, the router’s Port |
even though I have | Forwarding (also referred to as Virtual Server) feature |
specified the IP address | must be configured. See Port Forwarding, page 134, for |
and port number correctly. | details. |
Mouse pointer confusion | If you find the display of two mouse pointers (local and |
| remote) to be confusing or annoying, you can use the |
| Toggle Mouse Display function to shrink the non- |
| functioning pointer. See page 69 for details. |
Mouse movement | There is too much data being transferred for your |
extremely slow | connection to keep up with. Lower the video quality (see |
| Video Settings, page 77) so that less video data is |
| transmitted. |
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Changing Mouse Sync | The CN8600 has not crashed. You can wait approximately |
Mode to Manual makes the | 5 minutes for normal operations to resume, or you can |
CN8600 crash. | |
| Main Firmware, page 25, point 1). |
When I am in a web | If you do not click Apply, the CN8600 is not aware that |
browser session, and | you are working, and times you out. Without clicking |
making configuration | Apply, none of your changes are recognized. You must |
changes, and I am timed | click Apply as you go along in order to have the settings |
out, the settings changes I | saved on the CN8600 and reset the timeout counter. |
have made are lost. |
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The Windows Client link | The Windows Client link requires ActiveX. Since Firefox |
does not appear in the | does not support ActiveX only the Java Applet is |
Remote Console Display | available. |
when I log in with Firefox. |
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When the remote server is | If the remote server is connected with a PS/2 cable, log |
running Fedora the mouse | into the CN8600 with a browser; open a viewer; on the |
pointer on the remote server | control panel set Mouse DynaSync to Manual. See |
does not move, whether I | |
am accessing it from the |
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local console or a local |
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client computer. |
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