Troubleshooting
Symptom | Possible Cause | Action | |
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Keyboard | Loose cables | Check all keyboard cable connections to make sure | |
not |
| they are completely seated in their sockets. | |
responding |
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Keyboard needs | Unplug the keyboard from the Console Keyboard | ||
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| to be reset | Port, then plug it back in. | |
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| Switch needs to | Turn off the computers. Unplug the KVM cables from | |
| be reset | the unit. Wait five seconds; then plug the cables | |
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| back in and turn the computers on. | |
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| Switch is in Auto | Press the [Spacebar] to exit Auto Scan or Last/Next | |
| Scan Mode or | Mode. | |
| Last/Next Mode |
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Pressing | Selected port | Manually change to a connected port by pressing an | |
Hotkeys | connects to a | appropriate Port Selection switch. | |
Gets No | powered Off |
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Resend the Hotkey command selecting a port that | |||
Response. | computer. | ||
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| has a powered On computer attached. | |
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| Master View is in | Press the [Spacebar] to exit Auto Scan or Last/Next | |
| Auto Scan or | Mode. | |
| Last/Next Mode. |
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Mouse | Loose cables. | Check all mouse cable connections to make sure | |
Problem |
| they are completely seated in their sockets. | |
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| Use of Mouse | This unit is designed to only work with PS/2 mice | |
| Port Adapters | and computers with PS/2 type mouse ports. PS/2 | |
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| mouse signals and serial mouse signals are different | |
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| – adapters will not convert the signals – therefore, | |
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| the computer must be equipped with a PS/2 type | |
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| mouse port. Serial mouse ports with adapters | |
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| cannot be used. | |
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| Master View | Turn off the computers. Unplug the KVM cables from | |
| needs to be | the switch. Wait five seconds; then plug the cables | |
| reset. | back in and turn the computers on. | |
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| Incorrect Mouse | Check your Device Manager to be sure that the | |
| Driver. | correct driver for your mouse (obtained from the | |
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| manufacturer, or supplied by the operating system), | |
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| has been installed. The | |
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| extra features of the Microsoft Intellimouse and the | |
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| scroll wheel function of most other mice. | |
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Video | Resolution and/or | This unit supports VGA, SVGA, Multisync, and XGA | |
Problems | Bandwidth set | (interlaced), with resolutions of up to 1920x1440. | |
| too high. | The maximum bandwidth is 150 MHz. | |
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| Cable quality not | Using high quality cables should eliminate possible | |
| good enough. | video problems. | |
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