The Windows Client
Problem Resolution
Windows Client won’t
connect to the KN2018
/ KN2116.
DirectX 7.0 or higher must be installed on your computer.
Remote mouse pointer
is out of sync. 1. Use the AutoSync feature (see Video Adjustment,
p. 52), to sync the local and remote monitors.
2. Use the Adjust Mouse feature (see Mouse
Movement, p. 58) to bring them back in sync.
3. See additional procedures, below.
Part of remote window
is off my monitor. Use the AutoSync feature (see Video Adjustment, p. 52),
to synch the local and remote monitors.
Additional Mouse Synchronization Procedures:
If the mouse synchronization procedures mentioned in the manual fail to
resolve mouse pointer problems for particular computers, try the following:
Note: These procedures are to be performed on the computers attached to
the KN2018 / KN2116’s ports - not on the computer you are using to
access the KN2018 / KN2116 with.
1. Windows 2000:
Set the mouse speed to the middle position; set the mouse acceleration to
None (Control Panel → Mouse → Mouse Properties → Motion):
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