Atwood Mobile Products 94605 service manual Furnace, Hardware Water Heater, Range & Ovens

FOR EFFICIENT PROCESSING OF CLAIM

1.Call for a RGN number.

2.Fill Warranty Service Report form out completely.

3.Using tape or a tag mark the returning part with the RGN #.

4.Package part including the Warranty Service Report in the box.

5.On the outside of the package clearly mark the RGN number.

6.Return part to the correct Division of Atwood Mobile Products.

Return Goods Policy

Effective August 7, 1995, all Atwood defective returns will no longer be repaired at the warehouses and returned to customers. Defective returns will be shipped back to the respective manufacturing facility for problem cause analysis within 30 days of sales. Full credit will be issued if the cause analysis determines Atwood is responsible. If the cause analysis determines the customer is responsible, partial or no credit will be issued.

Warranty Returns - the warranty policy, must return policy and approved labor rates provide the framework for warranty returns by product line.

Non-Defective Returns - A restocking fee of 20% will be charged for handling of overstock returns or standard stock items ordered incorrectly by the customer providing the product is received in resalable condition. Product that has been specifically designed at a customers request is non-returnable. Obsolete or out dated product will not be accepted for credit.

Shipping Damage - Once the product has been accepted at its final destination it is the customers responsibility to file a damage claim with the carrier.

Follow Warranty Procedures for Atwood returns.

Return Parts

When returning parts, there are three divisions responsible for specific product and their claims. Prior to returning parts, a Return Goods Number (RGN) must be obtained by calling the Atwood Mobile Product Service Department at 800-825-4328.

Shipping - Reasonable shipping charges are reimbursed on defective and warranty parts if the analysis determines Atwood is responsible for the disposition. All products not shipped via Atwood trucks should be shipped prepaid via UPS ground unless negotiated at the time the RGN is given. No collect shipments will be accepted.

Packaging - The RGN must be identified on each container & all packing information. Product returned must be properly packaged to prevent shipping damage. Full credit will not be issued on product sent back on an open skid or improperly packaged. Additional product boxes are available upon request.

Submit claims to the correct division. Failure to do so makes claim processing a more difficult and lengthy process delaying payment of your claims. Together we can maintain a speedy and efficient warranty program.

WATER HEATERS//HARDWARE (jacks, couplers, 5th wheel & braking systems)

Atwood Mobile Products

4750 Hiawatha Drive

Rockford, IL 60013

FURNACE/LP DETECTORS

Atwood Mobile Products

Salt Lake City Operations

1874 South Pioneer Road

Salt Lake City, UT 84104

CO DETECTOR

KIDDE Safety (1-800-880-6788)

1394 South Third Street

Mebane, NC 27302

RANGE/COOK TOPS/DROP-INS/SOL-A-VENTS

Atwood Mobile Products

Wedgewood Operations

6320 Kelly Willis Road

Greenbrier, TN 37073

Must Return Parts List

Under Atwood’s Warranty Administration Program we require, with the return of warranty claims, the specific parts noted below. Failure to accompany your claims with these parts will result in the non-shipment of a replacement part, or the non-processing of the appropriate credit until such time as the part is received by Atwood.

Before returning the part, a RGN (Return Goods Number) must be obtained. This number can be acquired for all products except seating, by calling the Atwood Mobile Products Service Department at 1-800-825-4328. To obtain RGN’s for seating components, please call 1-219-522-7891. Without this RGN appearing on the outside of the shipping carton, the shipment will be refused at our receiving department.

FURNACE	SEATING COMPONENTS
All parts	All parts
HARDWARE	WATER HEATER
Couplers
	Complete water heaters
Jacks
	Inner tanks
Actuators
	Gas thermostat valves
Master cylinders
	Circuit boards
Shock absorbers
	Gas solenoid valves
Foundation brakes
	Electric thermostats
Power jacks
	Heating elements
Power jack motors
	Pilot assemblies
All 5th Wheel items
	Spark probe assemblies
RANGE & OVENS
	E.C.O. & T-stat kits
Regulators
	Thermal cut-offs
Oven thermostats
	Pressure-Temperature
Safety pilot valves
	Relief
Burner valves
	Valves
Manifolds
Top pilot valves
12v ignition module
Burners w/ignition
electrode
Complete ranges (BY
APPROVAL ONLY)

30