TROUBLESHOOTING
Problem | Possible Cause | Solution |
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Flames blow out | High or gusting winds | Turn front of grill to face wind or increase flame height. |
| Gas in LP cylinder is low | Check LP gas cylinder. Refill if necessary. |
| Excess flow valve tripped | See “Low flame” problem above |
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Flare up | Grease build up | Clean grill |
| Excessive fat in meat | Trim fat from meat before grilling |
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Persistent grease fire | Grease trapped around burn- | Turn control knobs “off” and turn handle of LP cylinder clock- |
| er system | wise until it stops. Open hood carefully and let fire burn out. |
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| After the grill cools, remove and clean all parts. |
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Unable to fill LP tank | Some dealers have older fill | The worn nozzles don’t have enough “bite” to engage the valve. |
| nozzles with worn threads. | Try another licensed LP dealer. |
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Humming or whistling | Outside temperature, humidi- | Although this sound may be alarming, this is NOT dangerous as |
from the regulator | ty, barometric pressure, and | long as it is not accompanied by the smell of gas. Simply adjust |
| the gas level within the tank | the burner settings and usually the sound will subside. If the |
| may cause the rubber | humming sound persists, a change in atmospheric conditions |
| diaphragm inside the regula- | will eventually stop the vibration. Should you smell gas, do not |
| tor to vibrate, making a hum- | use the grill and call Customer Service at |
| ming or whistling sound. |
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Low flame or low heat | Gas in LP cylinder is low | Check LP gas cylinder. Refill if necessary. |
| Excess flow valve tripped in | Turn control knobs to “off” position and turn LP gas cylinder |
| regulator | handle clockwise until it stops. Wait five minutes. Relight LP |
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| gas grill. If flame remains to be low, turn off gas at cylinder and |
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| grill. Disconnect the regulator from the LP gas cylinder. |
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| Reconnect the regulator to the LP gas cylinder. Perform a leak |
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| test. Relight grill. This will reset the excess flow valve. |
If your problem is not resolved from the information provided above, please call Customer Service at
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