Avaya 15-601078 manual Call Handling, Answering a Call, Making a Call

2. Call Handling

2.1 Answering a Call

When a call arrives at your phone, you hear a ringing tone and the LED next to the call appearance button flashes. If your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you have activated, such as voicemail or call forwarding, will come into effect.

The default ringing cadences are:

∙Internal calls - single ring cadence

∙External calls - double ring cadence.

To answer an incoming call:

∙If you are not active on another call, answer the call using your handset.

∙If you are active on a call already, place the active call on hold (see Hold

12) and then answer the incoming call.

To answer calls ringing at another extension:

You can answer from your own phone by using Call Pick-Up; lift your handset and dial:

∙*30 to answer a call ringing anywhere.

∙*31 to answer a call within your group.

∙*32*201# to answer the call for a particular extension, in this example 201.

2.2 Making a Call

You can make calls from the phone using one of two methods.

To make a call manually:

∙Lift the handset and when you hear dial tone, key the required number.

∙Select a free call appearance button (LED out) and key the required number. Lift the handset to listen to the progress of the call (answered, busy or no answer).

Note

∙If you are calling an external number, be sure to include the required code (for example, 9) to access an outside line.

To make a call automatically:

∙To have the phone dial the last number that you dialed, press REDIAL.

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IP Office	15-601078 Issue 04c (12 December 2008)