Avaya 50-601067 Introduction

Introduction

This guide describes how to install and configure Avaya IP Office Embedded VoiceMail. This guide is for Avaya

professional services staff, business partners, and system integrators but can be used by anyone who has been

trained to install or configure IP Office Embedded VoiceMail. These instructions assume that you are familiar with

IP Office Manager.

Further information about Avaya IP Office is available from www.avaya.com/support and also from

www.avaya.com/ipoffice/knowledgebase.

In Avaya IP Office 4.0 the following features were added to Embedded VoiceMail.

 IP500 Support

The Avaya IP Office 500 control unit is supported using a 512MB uncompressed Compact Flash memory

card.

 Fax transfer

A fax transfer action can be set within IP Office Manager. If a transfer action has been set, on detecting a

fax tone the auto attendant will route the call to the fax transfer destination. For more information, see Auto

Attendant Configuration Overview.

 Enhanced options when listening to messages

When a message is being played you can now skip to the next message, rewind or fast forward for

approximately 5 seconds. For more information, see the user guide.

 Forward a message

A message can be forwarded to one or many mailboxes. For more information, see the user guide.

 Reply to a message

If a CLI is available you can reply to a message to either an internal or external number. For more

information, see the user guide.

 Choice of transfer options

Up to 3 breakout numbers can be set up. When callers are directed to your mailbox they can either leave a

message or choose to be transferred to one of three numbers. For more information, see User Mailbox

Configuration.

 Visual Voice

Users can access their mailbox using a soft key programmed for visual voice. A display menu provides the

user with options to listen to messages, send messages, change their greetings and password. Access to

visual voice is granted by the system administrator using IP Office Manager. For more information, see

Visual Voice.

 The visual voice feature is not available on all telephones. Please refer to the telephone guide for

more information.

 Announcements

Specific queue announcements can be recorded and then played when a call is held in a queue for the

hunt group. For more information, see Configuring Queue Announcements.