Avaya 6416 Your voice terminal, Basic features, Advanced features, Appendices, Placing a call

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Your voice terminal

Preset feature buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Using the display control buttons and softkeys . . . . . . . . . . . . . 4

Using the call appearance/feature buttons . . . . . . . . . . . . . . . . 4

Basic features

Placing a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

To automatically redial an extension that was busy or did not

answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Placing a call on hold and returning to it . . . . . . . . . . . . . . . . . . 6

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Setting up a conference call. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 To drop the last party added to a conference call . . . . . . . . . . . . . . . . 7

Sending or redirecting your calls . . . . . . . . . . . . . . . . . . . . . . . . 8 To send all calls immediately to coverage. . . . . . . . . . . . . . . . . . . . . 8

To temporarily redirect all calls to an extension or outside

number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Advanced features

Programming an AD softkey . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Programming an AD button . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Programming an AD personal list item . . . . . . . . . . . . . . . . . . 12 To place a call using an AD list button . . . . . . . . . . . . . . . . . . . . . . 13

Programming a feature onto an available button . . . . . . . . . . 14

Answering a call placed to a member of your pickup group

Answering a call placed to a coworker unable to answer

Answering a redirected call (call coverage) . . . . . . . . . . . . . . 16

Answering a parked call from any extension . . . . . . . . . . . . . 17

Leaving a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 To leave a message after dialing an extension . . . . . . . . . . . . . . . . 18 To leave a message without ringing an extension . . . . . . . . . . . . . . 18 To cancel a Leave Word Calling message. . . . . . . . . . . . . . . . . . . 19

Searching the directory for a name . . . . . . . . . . . . . . . . . . . . 19

Entering a call to make an important announcement . . . . . . . 20

Appendices

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Call purpose identifiers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Call coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Abbreviated dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23