The CALLMASTER V Telephone Console

The CALLMASTER® V telephone has been specially designed for use with the Automatic Call Distribution (ACD) system and the many features of the DEFINITY® Enterprise Communications Server (ECS) and the DEFINITY® Communications System Generic 1, Generic 2, and Generic 3. This telephone is designed to be used with a headset in a 2-wire environment.

Note: Power for the CALLMASTER V telephone, including the headset, comes from the DEFINITY switch through the 2-wire DCP line.

The CALLMASTER V also has a built-in Recorder Interface which allows you to connect the telephone to a recording device so that you can record all voice interactions. For more information about this interface, see “The CALLMASTER V Recorder Interface” on page 3.

Note: The tape recorder used with the CALLMASTER V telephone must be purchased by the user; it is not provided with the telephone.

Figure 1 below shows a front view of the CALLMASTER V telephone. The features of the telephone are explained after the figure.

Note: For a rear view of the telephone, see Figure 4 on page 9.

1

 

 

 

 

 

2

 

Menu

Exit

Prev

Next

 

 

 

 

 

3

 

 

 

Tel #

 

4

Speaker

Mute

Hold

 

 

 

 

 

 

 

5

Redial

Transfer

Conf

 

 

6

 

Test

Ring

 

 

 

ABC

DEF

 

 

 

1

2

3

 

 

 

GHI

JKL

MNO

 

 

 

4

5

6

 

 

7

PQRS

TUV

WXYZ

 

 

 

7

8

9

 

 

 

*

O

#

 

 

8

CALLMASTER V

 

 

 

 

 

 

 

 

Volume

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

9

10

11

12

13

14

FIGURE 1 The CALLMASTER V Telephone Console, Front View

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Image 5
Avaya manual Callmaster V Telephone Console, Front View