Chapter 2

Generating Reports

SMON allows you to produce two types of reports:

Report Now

Auto Report

Generated reports are text files that can be imported into spreadsheets such as Excel and database programs such as Access. The reports can be generated in a tab delimited format or a comma separated format. When a report is generated, it is saved to the directory specified in the Reports Directory field in the General Options dialog box.

Data in a Report Now includes only the statistics collected during the last polling interval.

For more information on selecting a format and a default directory for reports, refer to Appendix A, Using the General Options Dialog Box.

For more information on generating a Report Now, refer to “Using the Report Now Dialog Box” on page 46. For more information on generation Auto Reports, refer to “Using the Auto Report Dialog Box” on page 46.

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Avaya P120 SMON User Guide

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Avaya P120 SMON manual Generating Reports, Report Now Auto Report

P120 SMON specifications

The Avaya P120 SMON is a sophisticated communications platform designed for small to medium enterprises, delivering robust performance in a compact form factor. Its primary focus is to enhance organizational efficiency through advanced communication tools tailored to meet the diverse needs of modern businesses.

One of the main features of the Avaya P120 SMON is its scalability, allowing businesses to start with a smaller system and expand as their needs grow. This flexibility is crucial for organizations that anticipate future growth, ensuring that the communication system can evolve without the need for a complete overhaul.

The platform employs VoIP (Voice over Internet Protocol) technology, enabling voice calls to be transmitted over the internet. This not only reduces costs compared to traditional phone systems but also allows for high-quality voice communication. Additionally, the P120 SMON supports various integration options with existing IT infrastructure, enabling smooth interoperability with existing applications and systems.

A key characteristic of the P120 SMON is its support for multiple communication channels, including voice, video, and messaging. This multi-channel capability ensures that teams can collaborate effectively regardless of their preferred communication method. The user-friendly interface simplifies the interaction for end-users, providing easy access to features such as call forwarding, voicemail, conferencing, and instant messaging.

Furthermore, the P120 SMON is equipped with advanced security features to protect sensitive business communications. With end-to-end encryption and secure access protocols, organizations can conduct their communication with the confidence that their data is protected from unauthorized access.

The platform also includes comprehensive reporting and analytics tools, enabling businesses to track usage patterns, identify areas for improvement, and make data-driven decisions to enhance overall productivity. This capability is vital for managers who want to optimize communication workflows and assess team performance effectively.

In conclusion, the Avaya P120 SMON stands out as a versatile and reliable communication solution for small to medium enterprises. With its scalability, VoIP technology, multi-channel support, security measures, and robust reporting capabilities, it empowers organizations to improve collaboration, streamline workflows, and enhance communication efficiency in today's fast-paced business environment.