T R O U B L E S H O O T I N G | 4 |
This chapter provides solutions to keyboard problems and explains common status code messages you may receive when using the keyboard.
| Problem | Action |
|
|
The keyboard display is blank. | Make sure the printer is ON. Make sure the |
| keyboard cable is securely attached to the |
| printer. If the keyboard was attached while the |
| printer was on, turn OFF the printer and then |
| back ON. |
The data you entered is not | Refer to your format for acceptable characters |
accepted. | for this field. Some fields accept only letters, |
| some accept only numbers, and some accept |
| only specific ranges of letters or numbers. |
Your data was not accepted | This field requires data for all underscores |
and blanks are still showing. | shown. Enter the correct data and press N. |
You entered an incorrect check | The data and check digit must be the correct |
digit. | combination. Enter the correct data and press |
| the N. |
You tried to skip a required | This field requires data before continuing to the |
field. | next field. Enter data and press the N. |
Letters are not in the expected | Make sure the Caps Lock (c) is not on. |
case. |
|
Monetary symbols do not print | Make sure your font supports the selected code |
as expected. | page (Bold, ANSI, etc.). For more information, |
| see Appendix B, “Character Sets.” |
Script is not running. | Turn printer off and then back on. If this does |
| not solve the problem, contact Technical Support |
| for more information. |
Scanner does not work. | Make sure the scanner is connected and |
| configured. See Appendix C, “Configuring the |
| System,” for more information. |
Troubleshooting