Avery 9493 Error, Problem, Solution, Description

T R O U B L E S H O O T I N G 4

This chapter lists some common problems and their solutions.

Problem	Solution
Printer does not	Use a fully charged battery.
feed.	Close the printer completely.
	Load the supply and ribbon correctly.
	Run the printer diagnostic tests. Refer to the System Administrator's Guide for
	more information.
Printer does not	Use a fully charged battery.
print.	Close the printer completely.
	Clean the printhead.
	Run the printhead diagnostics tests. Refer to the System Administrator's Guide
	for more information.
Print has voids or	Use a fully charged battery.
is too light.	Close the printer completely.
	Load the supply and ribbon correctly.
	Clean the printhead.
	Run the printhead diagnostics tests. Refer to the System Administrator's Guide
	for more information.
Printer turns off	Use a fully charged battery.
while printing	Resend the format.
and/or the display
	The maximum black to white print ratio for each label/tag is 30%. Check your
goes blank.
	format for unnecessary, thick horizontal lines.

C o m m o n E r r o r s

The following is a list of common printer errors you may receive. If you receive a message not listed here, see your System Administrator or call Service.

Error	Description
025	String length is outside the range 0 to 2710.
Invalid Length
101	The format referenced by batch is not in memory.
Invalid/Missing
409	The printer memory is full. Delete unnecessary formats or graphics from
Memory Full	memory.
410	Parity mismatch. Check your parity settings at the printer and at the host.
Parity
411	Framing error (baud rate mismatch). Check your baud rate settings at the printer
Framing	and at the host.
413	Online receive queue is full. Check for a flow control problem.
Overrun
611	Font, bar code, or density in the batch does not fit the format.
Error Loading
612	The data in this line of the batch is missing or does not match the format.
Invalid Data

Troubleshooting 4-1