AXIS 207/207W - Troubleshooting 43
Slow image update | Configuring, e.g. |
| etc, will reduce the performance of the camera. |
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Poor performance | Poor performance may be caused by e.g. heavy network traffic, multiple users accessing |
| the unit, low performance clients, use of features such as Motion Detection, Event han- |
| dling, Image rotation other than 180 degrees. For the AXIS 207W, a poor wireless environ- |
| ment may also affect performance. |
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Poor quality snapshot images |
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Screen incorrectly configured on your | In Display Properties, configure your screen to show at least 65000 colors, i.e. at least |
workstation | |
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Browser freezes |
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Netscape 7.x or Mozilla 1.4 (or later) | Lower the image resolution. |
can sometimes freeze on a slow com- |
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puter |
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Problems uploading files |
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Limited space | There is only limited space available for the upload of your own files. Try deleting existing |
| files to free up space. |
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Motion Detection triggers unexpectedly |
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Changes in luminance | Motion detection is based upon changes in luminance in the image. This means that if |
| there are sudden changes in the lighting, motion detection may be triggered mistakenly. |
| Lower the sensitivity setting to avoid problems with luminance. |
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No audio |
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Incorrect setup | Check the sound card in the PC. Ensure that the mute button is not pressed and the volume |
| settings are correct. |
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Audio volume too low/high |
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Volume settings incorrect | The volume of the microphone is either too high or too low. Change the volume for the |
| microphone in the toolbar on the Live View page. |
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Poor audio quality |
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Too many users | Too many users/clients connected to the camera may affect the sound quality adversely. |
| Try limiting the number of clients allowed to connect under Basic Configuration > Users. |
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CPU overloaded | Reduce the number of listeners and viewers and decrease the image resolution and com- |
| pression. |
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Unsynchronized audio and video | It is recommended that the camera's time setting is synchronized with an NTP Server. This |
| is enabled under System Options > Date & Time. |
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For additional assistance, please contact your reseller or see the support pages on the Axis Website at www.axis.com/techsup
