48AXIS 210/211 - Troubleshooting
The Status and Network indicator LEDs are flashing red rapidly
| Hardware failure. | Contact your Axis dealer. |
The |
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Status indicator LED is flashing red and the camera is inaccessible | ||
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| A firmware upgrade has been inter- | See the Emergency Recovery Procedure above. |
| rupted or the firmware has otherwise |
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| been damaged. |
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No | images displayed on web page |
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| Problem with AMC. | To enable the updating of video images in Microsoft Internet Explorer, set your browser |
| (Internet Explorer only) | to allow ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is |
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| installed on your workstation. |
| Installation of additional ActiveX com- | Configure your camera to use a Java applet for updating the video images under |
| ponent restricted or prohibited | Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for |
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| more information. |
Poor quality snapshot images |
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| Screen incorrectly configured on your | In Display Properties, configure your screen to show at least 65000 colors, i.e. at least |
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Browser freezes |
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| Netscape 7.x or Mozilla 1.4 (or later) | Lower the image resolution. |
| can sometimes freeze on a slow com- |
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| puter. |
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Problems uploading files |
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| Limited space. | There is only limited space available for the upload of your own files. Try deleting one or |
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| more existing files, to free up space. |
Overlay not displayed |
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| Total size of image and text overlay | Using a text overlay affects the amount of space available to the overlay image. The text |
| exceeds maximum size of 640x480. | overlay occupies proportionally more and more space the lower the resolution, i.e., 16 |
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| pixels in height at 640x480, 32 pixels at 320x240 and 64 pixels at 160x120. |
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| Because of this, changing to a lower resolution after configuring an overlay image and a |
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| text overlay may cause the total overlay size to exceed the maximum size of 640x480, |
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| and no overlay will be displayed. |
Motion Detection triggers unexpectedly |
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| Changes in luminance. | Motion detection is based upon changes in luminance in the image. This means that if |
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| there are sudden changes in the lighting, motion detection may be istakenly triggered. |
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| Lower the sensitivity setting to avoid problems with luminance. |
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For additional assistance, please contact your reseller or see the support pages on the Axis Website at www.axis.com/techsup
