54AXIS 225FD - Troubleshooting
| The camera is located on a different | If the IP address intended for the AXIS 225FD and the IP address of your computer are |
| subnet. | located on different subnets, you will not be able to set the IP address. Contact your |
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| network administrator to obtain an appropriate IP address. |
| The IP address is being used by another | Disconnect the AXIS 225FD from the network. Run the Ping command. (In a Com- |
| device. | mand/DOS window, type ping and the IP address of the unit). |
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| If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means |
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| that the IP address is already in use on your network. You must obtain a new IP address |
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| and reinstall the unit. |
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| If you see: Request timed out - this means that the IP address is available for use with |
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| your camera. In this case, check all cabling and reinstall the unit. |
| Possible IP address conflict with | The static IP address in the AXIS 225FD is used before the DHCP server sets a a dynamic |
| another device on the same subnet. | address. This means that if the same default static IP address is also used by another |
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| device, there may be problems accessing the camera. To avoid this, set the static IP |
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| address to 0.0.0.0. |
The | AXIS 225FD cannot be accessed from | a Web browser |
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| The IP address has been changed by | 1) Move the AXIS 225FD to an isolated network, or to one with no DHCP or BOOTP |
| DHCP. | server. Set the IP address again, using the AXIS IP Utility (see the Installation Guide) or |
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| the ARP/Ping commands. |
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| 2) Access the unit and disable DHCP in the TCP/IP settings. Return the unit to the main |
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| network. The unit now has a fixed IP address that will not change. |
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| 3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select |
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| the required service and then configure IP address change notification from the net- |
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| work settings. Return the unit to the main network. The unit will now have a dynamic |
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| IP address, but will notify you if the address changes. |
| Proxy server. | If using a proxy server, try disabling the proxy setting in your browser. |
| Other networking problems. | Test the network cable and connectors by connecting it to another network device, |
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| then Ping that device from your workstation. See the instructions above. |
| Cannot log in. | When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when |
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| attempting to log in. You may need to manually type in http or https in the browser's |
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| address bar. |
| Incorrect host name. | Check that the host name and DNS server settings are correct. See the basic and |
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| advanced TCP/IP settings. |
Cannot send notifications, uploads, alarms, | etc, to a destination outside the local network | |
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| Firewall protection. | The camera can be configured to use a SOCKS server to reach networks on the other |
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| side of a firewall/proxy server. |
Your AXIS 225FD is accessible locally, but not externally | ||
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| Firewall protection. | Check the Internet firewall with your system administrator. |
| Default routers required. | Check if you need to configure the default router settings. |
Poor or intermittent network connection |
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| Network switch. | If using a network switch, check that the port on that device uses the same setting for |
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| the network connection type (speed/duplex) as set in the advanced TCP/IP settings. |
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| The |
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