Axis Communications axis communications dome network camera No images displayed on web page

AXIS Q6035 PTZ Dome Network Camera

Troubleshooting

Why do I not get maximum	See Performance Considerations, on page 60.
frames per second?	Set a Capture Mode that prioritizes frame rate. Changing the capture mode to prioritize frame rate
	will lower the maximum resolution. SeeCapture Mode, on page 18.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications, on page 56.
Image degeneration	Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab
	to modify the GOV length.
Status indicator LED is flashing red and the product is inaccessible
A firmware upgrade has	See Emergency Recovery Procedure, on page 51.
been interrupted or the
firmware has otherwise been
damaged

No images displayed on web page

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

Installation of additional	Configure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
ActiveX component	to Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Video and image problems, general
Image too dark or too light	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Missing images in uploads	This can occur when trying to use a larger image buffer than is actually available. Try lowering
	the frame rate or the upload period.
Slow image update	Configuring pre-buffers, motion detection, high-resolution images or high frame rates will affect
	the performance of the Axis product.
Poor performance	Poor performance may be caused by heavy network traffic, multiple users accessing the product,
	low performance clients, use of features such as motion detection, event handling or uploaded
	applications.
Poor quality snapshot images
Screen incorrectly	Configure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
configured on your computer	colors will produce dithering artifacts in the image.

Overlay image is not displayed

Incorrect size or location of overlay image

The overlay image may have been positioned incorrectly or may be too large. See Overlay Image Settings in the online help for more information.

Privacy mask is not displayed

Incorrect size or location of The privacy mask may have been positioned incorrectly or may be too large. privacy mask

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