Axis Communications axis communications dome network camera manual

AXIS Q6035 PTZ Dome Network Camera

Troubleshooting

Browser freezes

Firefox can sometimes	Lower the image resolution
freeze on a slow computer
Problems uploading ﬁles

Limited space	There is only limited space available for the upload of your own ﬁles. Delete existing ﬁles to free
	up space.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.

No audio or very poor audio quality

Check that Enable audio support is selected under Setup > System Options > Security > Audio Support.

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings.

Poor audio quality

CPU overloaded	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems

Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

55

Image 55

Axis Communications axis communications dome network camera Browser freezes, Problems uploading ﬁles, No audio, Settings

Contents

Axis Q6035 PTZ Dome Network Camera Intellectual Property Rights SafetyAbout this document Liability Axis Q6035 PTZ Dome Network Camera Table of Contents Symptoms, Possible Causes and Remedial Actions For technical speciﬁcations, see ConnectorsHardware Overview Hardware Overview Midspan LED Indicators LED IndicatorsColor Indication Start a browser Internet Explorer, Firefox, Safari Accessing the ProductAccessing the Product Access from a Browser Network TCP/IP Advanced Access from the InternetSet the Root Password Conﬁgure Capture Mode Controls on the Live View Live ViewAxis Media Control viewer toolbar AMC Audio Controls PTZ Controls Axis Q6035 PTZ Dome Network Camera Axis Media Control AMC How to Stream H.264Media Streams Media Streams QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video Stream Java applet supports simplex audio with G.711 encoding Accessing Audio Streams Setting Up the Product Setting Up the ProductBasic Setup Pixel Counter Video and AudioVideo and Audio Video Stream 264 Click Save to apply the new settingsStream Proﬁles Image Image Appearance Camera SettingsCapture Mode Go to Setup Video & Audio Camera Settings Wide Dynamic Range Exposure SettingsImage Settings Overlay Overlay Image Privacy MaskGo to Video & Audio Overlay Image G711 Audio SettingsAudio Modes Audio Input Audio Output Audio ClipsG726 Live View Conﬁg Default Viewer for BrowsersLive View Conﬁg Output Buttons Viewer SettingsGo to Setup Live View Conﬁg User Deﬁned Links Axis Q6035 PTZ Dome Network Camera Autotracking Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt Zoom Exclude Areas ConﬁgurationMax Limits Guard Tour Gatekeeper Limits Osdi ZonesAdvanced Tour Recording Control Queue Operator Same as administrator but with lower priorityControls Motion Detection Set Up Motion Detection WindowsDetectors Detectors Motion Detection Parameters Audio Detection Applications Applications Events Events Go to Events Action Rules and click Add Setting Up an Action RuleConvert Event Types to Action Rules PTZ Control Go to Events Recipients and click Add RecipientsSchedules Recipient Use with action Go to Events Recurrences and click Add Recurrences Continuous Recording RecordingsRecordings Recording List Axis Q6035 PTZ Dome Network Camera Users System OptionsSystem Options Security Ieee Date & TimeAudio Support IPv6 Address Conﬁguration Basic TCP/IP SettingsNetwork IPv4 Address Conﬁguration Advanced TCP/IP Settings NAT traversal port mapping for IPv4 Link-Local IPv4 Address Smtp email QoS Quality of Service Bonjour StorageUPnPTM RTP/H.264 Go to System Options Storage Click Network Share Ports & DevicesNetwork Share Ports Support Maintenance Plain Conﬁg Reset to Factory Default SettingsScripting File Upload 192.168.0.90 Checking the Firmware TroubleshootingTroubleshooting Emergency Recovery Procedure Problems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Problems with the H.264 format Product is accessible locally but not externally Overlay image is not displayed Video and image problems, generalSetup Video & Audio Camera Settings No images displayed on web Browser freezes Problems uploading ﬁlesSettings Storage and disk management problems Technical Speciﬁcations Technical Speciﬁcations Connectors Installation aidMaintenance Power Multi-Connector Cable sold separately With the load, for protection against voltage transients Function Pin SpeciﬁcationsTo +40 V DC Max voltage = +40 V DC DC power input Connection diagramPerformance Considerations Axis Q6035 PTZ Dome Network Camera M1.8