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Axis Communications M3007-P Troubleshooting, Checking the Firmware, Upgrading the Firmware

Models: M3007-P

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Troubleshooting

AXIS M3007–P

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

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Axis Communications user manual Troubleshooting, Checking the Firmware, Upgrading the Firmware, AXIS M3007-P

Contents

AXIS M3007-P USER MANUALLegal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportSafety BatteryAXIS M3007-P Table of ContentsMedia Streams ApplicationsHardware Overview Connectors and ButtonsHardware Overview 1. Cover 2. Control button 3. Status LED 4. microSD Card slotNetwork Connector LED IndicatorsSD Card Slot Control ButtonAccessing the Product Accessing the ProductAccess from a Browser AXIS M3007-PSet the Root Password Accessing the Product Access from the Internet1. Click Create self-signed certificate AXIS M3007-PThe Live View Page Set Power Line FrequencyControls on the Live View Page Accessing the Product1. Go to Setup Live View Config 1. Go to Setup EventsAXIS Media Control viewer toolbar PTZ ControlsClick the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls Accessing the ProductAXIS M3007-P Media Streams How to Stream H.264Media Streams MJPEGAXIS M3007-P Alternative Methods of Accessing the Video StreamMedia Streams Windows Control Panel from the Start menuMedia Streams AXIS M3007-Pip= IP addess The Axis product supports QuickTime 6.5.1 and later QuickTime adds latency to the video streamSetting Up the Product Setting Up the ProductBasic Setup AXIS M3007-PVideo Stream Setting Up the Product VideoPixel Counter AXIS M3007-POverview View modesPanorama Setting Up the ProductQuad View Double PanoramaSetting Up the Product AXIS M3007-PImage Overlay settings. See Overlay, on pageDirection Setting Up the ProductMJPEG H.264Setting Up the Product AXIS M3007-PStream Profiles Camera SettingsImage Appearance White BalanceView areas Exposure SettingsShutter & Gain Set Shutter toOverlay Image Overlay1. Go to Video Video Stream and select the Image tab 1. Go to Video Overlay Image2. Under Overlay Settings, select Include text Using Overlay Text in an Action RulePrivacy Mask 1. Go to Events Action RulesLive View Config Live View ConfigDefault Viewer for Browsers AXIS M3007-PUser Defined Links Viewer SettingsBrowser Viewer1. Go to PTZ Preset Positions Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomAdvanced PTZ Pan Tilt Zoom Guard TourControls 1. Go to PTZ Guard Tour and click AddDetectors For instructions, see Set Up Motion Detection Windows, on pageDetectors Camera TamperingMotion Detection Parameters Set Up Motion Detection Windows1. Go to Detectors Motion Detection ParameterMedium level 50% Default valuesLow level 0% Recommended values1. Go to Setup Applications Install ApplicationApplications ApplicationsApplications AXIS M3007-PEvents Input SignalEvents DetectorsRecipients Setting Up an Action RuleFallback Action 1. Go to Events Action Rules and click AddRecipient Setting Up an Email RecipientUse with action 1. Go to Events Recipients and click AddRecurrences Events Schedules1. Go to Events Schedules and click Add 1. Go to Events Recurrences and click AddRecordings RecordingsRecording List Continuous Recording5. Click Save to save and start the recording AXIS M3007-PRecordings AXIS M3007-P LanguagesLanguages System Options System OptionsSecurity UsersIEEE Settings EAPOL version EAP identity Private key password Enable IEEECertificates Certificates2. Go to Setup System Options Security Certificates 1. Go to Setup System Options Security CertificatesDate & Time 1. Go to Setup System Options Security CertificatesIPv4 Address Configuration Basic TCP/IP SettingsIPv6 Address Configuration Assign IP Address Using ARP/PingAXIS Internet Dynamic DNS Service Advanced TCP/IP SettingsDNS Configuration AXIS Video Hosting System AVHSHost Name Configuration NTP ConfigurationLink-Local IPv4 Address HTTPSOCKS QoS Quality of ServiceRTSP AXIS M3007-PBonjour can be disabled under System Options Network Bonjour UPnPTM can be disabled under System Options Network UPnPTMSNMP UPnPTMSD Card System Options StorageNetwork Share 2. Go to System Options Storage and click SD CardSee also Troubleshooting, on page MaintenanceSupport Support OverviewLogs & Reports Plain ConfigScripting File UploadAXIS M3007-P System Options Reset to Factory Default SettingsTroubleshooting TroubleshootingChecking the Firmware Upgrading the FirmwareProblems setting the IP address Troubleshooting Symptoms, Possible Causes and Remedial ActionsUsing ARP/Ping, on page The product cannot be accessed from a browserproduct. See Technical Specifications, on page Setup Live View Config and select Java applet under Default viewerVideo and image problems, general Video Camera SettingsTechnical Specifications Technical SpecificationsSpecifications adjustmentinstallation aids maintenancePower ConnectorsAXIS M3007-P Technical Specifications Performance ConsiderationsM4.5 User ManualAXIS M3007-P 2014