AXIS M5013 PTZ Dome Network Camera

Troubleshooting

No images displayed on web page

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in Internet Explorer. Go

ActiveX component

to Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Video and image problems, general

 

 

Image too dark or too light

Check the video stream and camera settings under Setup > Video & Audio > Video Stream and

 

Setup > Video & Audio > Camera Settings.

Missing images in uploads

This can occur when trying to use a larger image buffer than is actually available. Try lowering

 

the frame rate or the upload period.

Slow image update

Configuring pre-buffers, motion detection, high-resolution images or high frame rates will affect

 

the performance of the Axis product.

Poor performance

Poor performance may be caused by heavy network traffic, multiple users accessing the product,

 

low performance clients, use of features such as motion detection, event handling or uploaded

 

applications.

Poor quality snapshot images

 

 

 

Screen incorrectly

Configure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256

configured on your computer

colors will produce dithering artifacts in the image.

Browser freezes

 

 

 

Firefox can sometimes

Lower the image resolution

freeze on a slow computer

 

Problems uploading files

 

 

 

Limited space

There is only limited space available for the upload of your own files. Delete existing files to free

 

up space.

Motion Detection triggers unexpectedly

 

 

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are

 

sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity

 

setting to avoid problems with luminance.

No audio

 

 

 

Incorrect setup

Check the sound card in the computer. Ensure that mute is not selected and that the volume

 

settings are correct.

No audio or very poor audio quality

Check that Enable audio support is selected under Setup > System Options > Security > Audio Support.

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings.

Poor audio quality

CPU overloaded

Reduce the number of listeners and viewers. Decrease image resolution and compression.

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Axis Communications M5013 No images displayed on web, Video and image problems, general, Browser freezes, No audio