AXIS M5013 PTZ Dome Network Camera
Troubleshooting
No images displayed on web page
Problems with AXIS Media Control (Internet Explorer only)
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.
Installation of additional | Configure the Axis product to use a Java applet for updating video images in Internet Explorer. Go |
ActiveX component | to Setup > Live View Config and select Java applet under Default viewer. |
restricted or prohibited |
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Video and image problems, general | |
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Image too dark or too light | Check the video stream and camera settings under Setup > Video & Audio > Video Stream and |
| Setup > Video & Audio > Camera Settings. |
Missing images in uploads | This can occur when trying to use a larger image buffer than is actually available. Try lowering |
| the frame rate or the upload period. |
Slow image update | Configuring |
| the performance of the Axis product. |
Poor performance | Poor performance may be caused by heavy network traffic, multiple users accessing the product, |
| low performance clients, use of features such as motion detection, event handling or uploaded |
| applications. |
Poor quality snapshot images |
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Screen incorrectly | Configure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256 |
configured on your computer | colors will produce dithering artifacts in the image. |
Browser freezes |
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Firefox can sometimes | Lower the image resolution |
freeze on a slow computer |
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Problems uploading files |
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Limited space | There is only limited space available for the upload of your own files. Delete existing files to free |
| up space. |
Motion Detection triggers unexpectedly | |
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Changes in luminance | Motion detection is based on changes in luminance in the image. This means that if there are |
| sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity |
| setting to avoid problems with luminance. |
No audio |
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Incorrect setup | Check the sound card in the computer. Ensure that mute is not selected and that the volume |
| settings are correct. |
No audio or very poor audio quality
Check that Enable audio support is selected under Setup > System Options > Security > Audio Support.
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings.
Poor audio quality
CPU overloaded | Reduce the number of listeners and viewers. Decrease image resolution and compression. |
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