No images displayed on web | Axis Communications P1343-E guide

AXIS P1343-E Network Camera

Troubleshooting

No images displayed on web page

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

Installation of additional	Conﬁgure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
ActiveX component	to Setup > Live View Conﬁg and select Java applet under Default viewer.
restricted or prohibited
Video and image problems, general

Image too dark or too light	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Missing images in uploads	This can occur when trying to use a larger image buffer than is actually available. Try lowering
	the frame rate or the upload period.
Slow image update	Conﬁguring pre-buffers, motion detection, high-resolution images or high frame rates will affect
	the performance of the Axis product.
Poor performance	Poor performance may be caused by heavy network trafﬁc, multiple users accessing the product,
	low performance clients, use of features such as motion detection, event handling or uploaded
	applications.
Poor quality snapshot images

Screen incorrectly	Conﬁgure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
conﬁgured on your computer	colors will produce dithering artifacts in the image.

Overlay image is not displayed

Incorrect size or location of overlay image

The overlay image may have been positioned incorrectly or may be too large. See Overlay Image Settings in the online help for more information.

Privacy mask is not displayed

Incorrect size or location of	The privacy mask may have been positioned incorrectly or may be too large.
privacy mask
Browser freezes

Firefox can sometimes	Lower the image resolution
freeze on a slow computer
Problems uploading ﬁles

Limited space	There is only limited space available for the upload of your own ﬁles. Delete existing ﬁles to free
	up space.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.

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Axis Communications P1343-E No images displayed on web, Video and image problems, general, Overlay image is not displayed

Contents

Axis P1343-E Network Camera Intellectual Property Rights About this documentLiability Equipment Modiﬁcations Table of Contents Axis P1343-E Network Camera Technical Speciﬁcations Hardware overview Hardware overview Axis P1343-E Network Camera Connectors Function Pin Speciﬁcations GND Maintenance LED indicatorsStatus LED when using Focus Assistant Replacing the lens Attach and screw on the new lens Accessing the product Accessing the productAccess from a browser Network TCP/IP Advanced Access from the InternetSet the root password Click Create self-signed certiﬁcate Live View Controls on the Live View Axis Media Control viewer toolbar PTZ ControlsAMC Audio controls Axis P1343-E Network Camera Media streams How to stream H.264Media streams Axis Media Control AMC Alternative methods of accessing the video stream Accessing audio streams Setting up the product Setting up the productBasic Setup Video Stream Video and AudioVideo and Audio Pixel Counter Stream Proﬁles Image264 Image Appearance Camera SettingsExposure Settings White balance View Area Overlay Focus Audio SettingsPrivacy Mask Audio Channels Audio Input G711 G726 Audio Clips Audio Output Default viewer for browsers Live View ConﬁgLive View Conﬁg Output Buttons Viewer SettingsUser Deﬁned Links Browser Viewer Description PTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom Guard Tour Advanced Controls Camera Tampering DetectorsDetectors Motion Detection Set up motion detection Motion detection parameters Recommended values Default valuesAudio detection Go to Detectors Audio Detection Applications Applications Events Setting Up an Action RuleEvents Convert Event Types to Action Rules Recipients SchedulesRecurrences Axis P1343-E Network Camera Recording List RecordingsRecordings Continuous recording Axis P1343-E Network Camera Security System OptionsSystem Options Users Date & Time IeeeAudio Support IPv4 Address Conﬁguration Basic TCP/IP SettingsNetwork IPv6 Address Conﬁguration Advanced TCP/IP Settings Link-Local IPv4 Address NAT traversal port mapping for IPv4 QoS Quality of Service Smtp email RTP/H.264 StorageUPnPTM Bonjour Network Share MaintenancePorts & Devices Ports System Overview SupportSupport Overview Logs & Reports File Upload Reset to factory default settingsScripting Plain Conﬁg Axis P1343-E Network Camera Emergency recovery procedure TroubleshootingTroubleshooting Checking the ﬁrmware Symptoms, possible causes and remedial actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatStatus and Network indicator LEDs are ﬂashing red rapidly Problems uploading ﬁles Video and image problems, generalSetup Video & Audio Camera Settings No images displayed on web No audio SettingsStorage and disk management problems Poor audio quality Technical Speciﬁcations Technical Speciﬁcations Connectors Maintenance Installation aidsMemory Power Network Security Performance considerations M1.8