No audio, Poor audio quality | Axis Communications P1343-E manual

AXIS P1343-E Network Camera

Troubleshooting

No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.

No audio or very poor audio quality

Check that Enable audio support is selected under Setup > System Options > Security > Audio Support.

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings.

Poor audio quality

CPU overloaded	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems

Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

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Axis Communications P1343-E user manual No audio, Poor audio quality, Options Date & Time, Settings

Contents

Axis P1343-E Network Camera Equipment Modiﬁcations About this documentLiability Intellectual Property Rights Axis P1343-E Network Camera Table of Contents Technical Speciﬁcations Hardware overview Hardware overview Axis P1343-E Network Camera Connectors GND Function Pin Speciﬁcations Replacing the lens LED indicatorsStatus LED when using Focus Assistant Maintenance Attach and screw on the new lens Accessing the product Accessing the productAccess from a browser Click Create self-signed certiﬁcate Access from the InternetSet the root password Network TCP/IP Advanced Controls on the Live View Live View PTZ Controls Axis Media Control viewer toolbarAMC Audio controls Axis P1343-E Network Camera Axis Media Control AMC How to stream H.264Media streams Media streams Alternative methods of accessing the video stream Accessing audio streams Setting up the product Setting up the productBasic Setup Pixel Counter Video and AudioVideo and Audio Video Stream Image Stream Proﬁles264 White balance Camera SettingsExposure Settings Image Appearance Overlay View Area Audio Channels Audio SettingsPrivacy Mask Focus G711 G726 Audio Input Audio Output Audio Clips Live View Conﬁg Default viewer for browsersLive View Conﬁg Browser Viewer Description Viewer SettingsUser Deﬁned Links Output Buttons Guard Tour Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt Zoom Controls Advanced Motion Detection DetectorsDetectors Camera Tampering Motion detection parameters Set up motion detection Go to Detectors Audio Detection Default valuesAudio detection Recommended values Applications Applications Convert Event Types to Action Rules Setting Up an Action RuleEvents Events Schedules RecipientsRecurrences Axis P1343-E Network Camera Continuous recording RecordingsRecordings Recording List Axis P1343-E Network Camera Users System OptionsSystem Options Security Ieee Date & TimeAudio Support IPv6 Address Conﬁguration Basic TCP/IP SettingsNetwork IPv4 Address Conﬁguration Advanced TCP/IP Settings NAT traversal port mapping for IPv4 Link-Local IPv4 Address Smtp email QoS Quality of Service Bonjour StorageUPnPTM RTP/H.264 Ports MaintenancePorts & Devices Network Share Logs & Reports SupportSupport Overview System Overview Plain Conﬁg Reset to factory default settingsScripting File Upload Axis P1343-E Network Camera Checking the ﬁrmware TroubleshootingTroubleshooting Emergency recovery procedure Problems setting the IP address Symptoms, possible causes and remedial actionsProduct cannot be accessed from a browser Problems with the H.264 format Product is accessible locally but not externallyStatus and Network indicator LEDs are ﬂashing red rapidly No images displayed on web Video and image problems, generalSetup Video & Audio Camera Settings Problems uploading ﬁles Poor audio quality SettingsStorage and disk management problems No audio Technical Speciﬁcations Technical Speciﬁcations Network Security Maintenance Installation aidsMemory Power Connectors Performance considerations M1.8