AXIS P5544 PTZ Dome Network Camera

Troubleshooting

The product is accessible locally but not externally

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4, on page 43. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings.

Problems with the H.264 format

No H.264 displayed in the client

No multicast H.264 displayed in the client

Multicast H.264 only accessible by local clients

Poor rendering of H.264 images

Color saturation is different in H.264 and Motion JPEG

Lower frame rate than expected

Why do I not get maximum frames per second?

Image degeneration

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC Control Panel (streaming tab). See AXIS Media Control (AMC), on page 13.

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Check with your network administrator that the multicast addresses used by the Axis product are valid for your network.

Check with your network administrator to see if there is a firewall preventing viewing.

Check if your router supports multicasting, or if the router settings between the client and the product need to be configured. The TTL (Time To Live) value may need to be increased.

Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.

If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video Rendering fromv the Video tab in the AMC Control Panel.

Ensure that your graphics card is using the latest driver. The latest drivers can usually be downloaded from the manufacturer’s website.

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more information.

Reduce the number of applications running on the client computer.

Limit the number of simultaneous viewers.

Check with the network administrator that there is enough bandwidth available.

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only key frames.

Lower the image resolution.

See Performance Considerations, on page 59.

The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis product. See Technical Specifications, on page 57.

Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab to modify the GOV length.

Status indicator LED is flashing red and the product is inaccessible

A firmware upgrade has

See Emergency Recovery Procedure, on page 52.

been interrupted or the

 

firmware has otherwise been

 

damaged

 

54

Page 53 Page 55
Page 54
Image 54
Axis Communications P5544 user manual Product is accessible locally but not externally, Problems with the H.264 format
Page 53 Page 55

P5544 specifications

The Axis Communications P5544 is a robust and versatile network camera designed for high-performance surveillance in various environments. With its advanced features and cutting-edge technologies, it provides exceptional video quality and reliability, making it a popular choice for businesses and organizations looking to enhance their security systems.

One of the standout features of the P5544 is its high-resolution imaging capabilities. The camera offers 720p HD video quality, ensuring clear and detailed footage, even in challenging lighting conditions. This high resolution is particularly beneficial for capturing essential details such as faces or license plates, which can be crucial in security scenarios.

The P5544 is equipped with a powerful zoom lens, allowing users to zoom in on specific areas of interest without compromising image quality. With a 22x optical zoom, operators can easily focus on distant subjects or wide scenes, providing flexibility in monitoring various locations. This feature, combined with the camera's pan and tilt functionality, enables comprehensive coverage of a designated area.

In addition to its impressive optical capabilities, the Axis P5544 incorporates advanced image enhancement technologies. It features Axis' Wide Dynamic Range (WDR) technology, which helps in handling difficult lighting conditions, such as bright sunlight and deep shadows. This ensures that video footage remains clear and detailed in various lighting scenarios, enhancing overall situational awareness.

The camera is designed for durability and adaptability, making it suitable for both indoor and outdoor use. It is housed in a rugged casing that meets IK10 vandal resistance standards, providing protection against physical damage. This robustness ensures that the camera can endure harsh weather conditions, making it a reliable option for various installations.

Moreover, the Axis P5544 supports Power over Ethernet (PoE), simplifying installation by requiring only a single cable for power and data transmission. This not only reduces the complexity of the setup but also contributes to a cleaner and more organized deployment.

In conclusion, the Axis Communications P5544 is a powerful surveillance tool that combines high-definition imagery, versatile zoom capabilities, advanced image processing, and a durable design. Its features make it an ideal choice for businesses seeking reliable security solutions that can adapt to various environments and challenges. With the P5544, organizations can enhance their monitoring capabilities, improving overall safety and security.
Top Page Image Contents