Troubleshooting

AXIS Q1615 Network Camera
Table of Contents
Ports & Devices	55
Maintenance	56
Support	57
Advanced	58
Reset to Factory Default Settings	58
Troubleshooting	60
Checking the Firmware	60
Upgrading the Firmware	60
Symptoms, Possible Causes and Remedial Actions	61
Technical Specifications	64
Connectors	67
Performance Considerations	69

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Axis Communications Q1615 user manual Troubleshooting, Connectors Performance Considerations

Contents

Axis Q1615 Network Camera Legal Considerations About this DocumentLiability Intellectual Property Rights Learn More Support Axis Q1615 Network Camera Table of Contents Connectors Performance Considerations Troubleshooting Hardware Overview Connectors and ButtonsFor technical specifications, see Connector Network ConnectorPower Connector Audio Connector Status LED Behavior for Focus Assistant LED IndicatorsFunction Button Color Indication Replacing the lens Buzzer Signal for Focus AssistantBuzzer Lens Axis Q1615 Network Camera Access from a Browser Accessing the ProductAccess from the Internet Set the Root Password Configure Capture Mode Set Power Line FrequencyLive View Controls on the Live View Axis Media Control viewer toolbar Go to Setup EventsManual Trigger To show the manual trigger buttons in the Live View AMC Audio Controls PTZ Controls Axis Media Control AMC How to Stream H.264Media Streams QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video Stream Java applet supports simplex audio with G.711 encoding Accessing Audio Streams Adjust Focus Setting Up the ProductBasic Setup Focus Assistant Video Stream Video and AudioPixel Counter Image 264 Click Save to apply the new settingsStream Profiles Capture Mode Camera SettingsGo to Setup Video & Audio Camera Settings View Area Image Correction Image AppearanceWhite Balance Wide Dynamic Range Set Shutter to Exposure SettingsShutter & Gain View Area Overlay Image OverlayGo to Video & Audio Video Stream and select the Image tab Go to Video & Audio Overlay Image Focus Privacy MaskUse Overlay Text in an Action Rule Go to Events Action Rules Audio Modes Audio SettingsAudio Input Basic Audio Output Audio Clips Axis Q1615 Network Camera Default Viewer for Browsers Live View ConfigViewer Settings Browser Viewer Description User Defined Links Go to Setup Live View ConfigOutput Buttons For more information about I/O ports, see I/O Ports on Go to PTZ Preset Positions Preset PositionsPTZ Pan Tilt Zoom Guard Tour Advanced Operator Same as administrator but with lower priorityControl Queue Controls Camera Tampering DetectorsMotion Detection Shock Detection Motion Detection Parameters Set Up Motion Detection Windows Audio Detection Default valuesRecommended values 15% 60-90% 75-95% Go to Setup Applications Install ApplicationApplications Application Licenses Axis Q1615 Network Camera Events Input SignalDetectors Hardware Convert Event Types to Action Rules Setting Up an Action RuleSystem Time Go to Events Action Rules and click Add RecipientsRecipient Use with action Schedules Setting Up an Email RecipientGo to Events Recipients and click Add Go to Events Schedules and click Add Go to Events Recurrences and click Add Recurrences Recording List RecordingsContinuous Recording Go to Recordings List Languages Security System OptionsUsers IP Address Filter Go to System Options Security Ieee IeeeCertificates Go to Setup System Options Security Certificates To install a self-signed certificateClick Install certificate and upload the certificate Date & Time Network Basic TCP/IP Settings Axis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS Configuration Host Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4 FTP QoS Quality of Service UPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 Bonjour Ports & Devices StorageSD Card Network Share LED Indicators MaintenanceCOM Port Port Status Support Overview SupportSystem Overview Logs & Reports Plain Config Reset to Factory Default SettingsScripting File Upload Axis Q1615 Network Camera Emergency Recovery Procedure TroubleshootingChecking the Firmware Upgrading the Firmware Problems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externally Status and Network indicator LEDs are flashing red rapidly Problems with streaming H.264Video and image problems, general Setup Video & Audio Camera Settings Storage and disk management problems SettingsNo audio Poor audio quality Technical Specifications Specification Network Security Function/group Specifications Audio Audio streamingAudio input Audio output Power Function/group SpecificationsConnectors Weight Connector ConnectorsFunction Pin Specifications Setup example Function Pin RS485/422 ConnectorAudio Input Audio Output Performance Considerations M2.12

AXIS Q1615 Network Camera

Table of Contents

Connectors

Performance Considerations