Axxess Interface 8600 FORWARDING CALLS

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GETTING STARTED

Axxess® Model 8600 Phone User Guide – Axxess IP Mode

FORWARDING CALLS

With the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell

phone), or you can redirect calls to a voice mail or other extension.

Manual Call Forwarding

Manual call forwarding allows you to send incoming calls to another extension num-

ber. You can even forward calls to outside numbers, if your phone is programmed to

allow this.

To forward calls:

1. EITHER, Press .

OR, Dial one of the following feature codes:

• (Call Forward All Calls): All incoming calls are forwarded with-

out ringing at your phone.

• (Call Forward If No Answer): All incoming calls are forwarded if

they are not answered before a timer expires.

NOTE: Only the installer or system administrator can adjust this timer.

• (Call Forward If Busy): When your phone is busy, all incoming

calls are forwarded without ringing at your phone.

• (Call Forward If No Answer or Busy): All incoming calls are for-

warded if your phone is busy or if you do not answer, as described above.

2. Do one of the following:

• To forward to an outside telephone number: Select an outgoing line and dial

a telephone number.

• To forward to an extension number: Dial the extension number.

• To forward to your message center: Press .

To cancel any call forward request:

EITHER, Press and then .

OR, Dial any one of the feature codes listed above and then press .

FWD

3 5 5

3 5 6

3 5 7

3 5 8

MSG

FWD

Hawk.book Page 22 Wednesday, November 5, 2003 1:05 PM

Contents

Main Page 1 MODEL 8000 SERIES PHONES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL ANSWERING AN INTERCOM CALL PLACING AN OUTSIDE CALL MAKING AN EMERGENCY CALL 2 ANSWERING AN OUTSIDE CALL REDIALING AN OUTSIDE NUMBER PLACING A CALL ON HOLD RESPONDING TO A WAITING CALL 3 TRANSFERRING A CALL TO AN OUTSIDE NUMBER FORWARDING CALLS CANCELING CALL FORWARD PLACING CONFERENCE CALLS 4 LISTENING TO VOICE MAIL MESSAGES SENDING VOICE MAIL MESSAGES VOICE MAIL OPTIONS FEATURE CODES* PHONE SYSTEM AND V USING VOICE MAIL REMOTE FEATURE ACCESS i FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE ii CONTENTS PAGE Finding Your Way W ABOUT THIS GUIDE ABOUT YOUR PHONE Feature Button Functions Message Indicator Lamp Power Requirements A BOUT VOICE M S OFTWARE C WHAT YOU SEE AND HEAR Page Getting Started ADJUSTING YOUR PHONES VIEWING ANGLE 11 SETTING UP VOICE MAIL Initializing Your Mailbox Recording Your Personal Greetings Recording Your Voice Mail Directory Name 14 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 15 Receiving Intercom Calls 16 Outside Calls Placing Outside Calls 17 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD 19 PLACING CONFERENCE CALLS 20 TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER 22 FORWARDING CALLS Manual Call Forwarding Automatic System Forwarding Redirect Call 24 REDIALING A NUMBER USING A HEADSET 25 USING GROUP LISTEN AND MUTE 26 USING THE MESSAGE BUTTON Leaving Messages Retrieving Messages ACCESSING YOUR MAILBOX 28 USING VOICE MAIL MESSAGES Listening to Messages Page Undeleting Messages 31 Sending Messages Canceling Unheard Messages USING DO-NOT-DISTURB MODE USING REMINDER MESSAGES Moving On 36 SETTING PREFERENCES Phone Configuration Changing Volume Levels Page 38 Enabling Automatic Call Answer Changing the Language Returning to Default Operation 39 Voice Mail Options Changing Your Mailbox Password Changing the Voice Mail Message Envelope 40 Changing the Call Screening Transfer Method 41 Programming a Fax Destination Changing the Message Search Order 42 Programming Remote Messaging Page SPEED DIALING Station Speed D ial 45 Programming Station Speed-Dial Numbers Dialing Station Speed-Dial Numbers System Speed Dial USING RECORD-A-CALL P Enabling Paging Making Pages PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING Y OUR F EATURE B PROGRAMMING DIRECT STATION SELECTION BUTTONS 50 PROGRAMMING SECONDARY EXTENSION BUTTONS 51 USING ACCOUNT CODES SCREENING CALLS 53 USING THE VOICE MAIL DIRECTORY PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 55 Remote Feature Access 56 REQUESTING AGENT HELP 57 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 58 Logging In and Out of ACD Hunt Groups 59 Ending an ACD Hunt Group Call Page Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ Page DEFAULT FEATURE CODES GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C D E F G H I N O P Q R T U V W Z VOICE MAIL FLOWCHART OTE: N