Troubleshooting and Error Codes:
When you have a problem or a question concerning what you see on your screen, the following may be helpful.
What You See | What It Means | What You Should Do | ||
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| Test result is below | Repeat the test and make sure |
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| 10 mg/dL. | the test strip is completely filled. |
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| If LO appears again, contact |
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| your physician or healthcare |
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| professional. |
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| Test result is above | Wash your hands and the |
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| 600 mg/dL. | test site. Repeat the test. If |
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| HI appears again, contact |
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| your physician or healthcare |
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| professional. |
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| You have not pushed | Push the meter handle in until it |
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| the meter handle all | clicks. You must push the handle |
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| the way in. | all the way in and see the “apply |
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| blood” prompts before you touch |
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| the strip to the blood drop. |
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| • The | Insert a new |
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| out of test strips. | disc is already inserted, remove and |
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| • There is no disc in | inspect for foreign material. Rotate |
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| the meter. | the disc and reinstall it, bumpy side |
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| • The disc has been | up. If error repeats, try inserting |
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| inserted upside down. | a new disc. If the error continues, |
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| • The disc is defective. | contact Bayer Customer Service. |
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| The meter will mark | Test only when the meter |
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| a test result with a | temperature is between 50°F |
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| thermometer and an | and 113°F (10°C and 45°C). |
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| if the meter is too cold |
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| or too hot when the test |
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| is performed. The result |
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| will not be included in |
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| any averages calculated. |
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40Bayer Customer Service:
