Customer Service:
If a problem arises, work through the Solving Problems section (see page 39). You will probably find your solution there. If you are still having trouble, please call our Customer Service Department. We have friendly, knowledgeable people who are there to help 24 hours
a day. In the U.S.A., call toll free:
(24 Hours a day)
Important:
•Always speak with a customer service representative before returning your meter for any reason. They will be able to provide information that may help solve your problem quickly.
•Have your Breeze
Meter ready for testing when you phone. It would also be helpful to have a bottle of Breeze
Normal Control Solution with you.
•Fill out the following check list before you call:
Check List:
1.The meter serial number:____________________________
2.Date and time the problem occurred: ________________
3.I have tested with Normal Control: Yes______ No______
The Normal Control result was: ______________________
Lot Number: ___________ Expiration Date:____________
4.Please also give the Lot Number and Expiration Date of the test strip disc currently being used. This information is printed on the test strip disc and the test strip disc box. Lot Number: ___________ Expiration Date:____________
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