Kenmore 796.4172# manual Normal Sounds YOU MAY Hear, Before Calling for Service

TROUBLESHOOTING GUIDE

NORMAL SOUNDS YOU MAY HEAR

The following sounds may be heard while the washer is operating. They are normal.

Clicking:

Door locking mechanism clicks when the door locks and unlocks.

Spraying or hissing:

Water spraying or circulating during the cycle.

Humming or gurgling:

Drain pump is pumping water from the washer at times during a cycle.

Splashing:

Clothes tumbling in the drum during the wash and rinse cycles.

BEFORE CALLING FOR SERVICE

If your washer does not function properly or does not function at all, check the following before you call for service.

Problem	Possible Cause	Solutions
Rattling and clanking noise	Foreign objects, such as keys, coins, or safety	Stop washer, check drum and drain filter for
	pins, may be in drum or pump.	foreign objects. If noise continues after washer is
		restarted, call for service.
Thumping sound	Heavy wash loads may produce a	This is normal. If sound continues, washer is
	thumping sound.	probably out of balance. Stop and
		redistribute wash load.
	Washer load may be out of balance.	Pause the cycle and redistribute the load
	Washing shoes or tightly tangled clothes.	after the door unlocks.
Vibrating noise	Shipping bolts and/or packaging materials	See the UNPACKING AND REMOVING SHIP-
	were not removed.	PING BOLTS section in the installation require-
		ments on page 8.
	Wash load may be unevenly distributed in	Pause the cycle and redistribute the load after
	the drum.	the door unlocks.
	Not all leveling feet are resting firmly and	See Leveling the Washer in the Installation
	evenly on the floor.	Instructions on page 11.
	Floor not rigid enough.	Make sure that the floor is solid and does
		not flex. See Flooring in the Installation
		Requirements on page 7.
Water leaking around washer	Inlet hose connection is loose at tap	Check hoses. Check and tighten hose
	or washer.	connections.
	House drain pipes are clogged.	Unclog drain pipe. Contact a plumber if
		necessary.
	Drain hose has come out of drain.	Tie drain hose to inlet hose or standpipe to
	Drain hose is not inserted far enough.	prevent it from coming out during drain. It
		should be inserted about 8-12 inches into
		the standpipe.
	Door glass is dirty.	Inspect door glass periodically to make
		sure there is no buildup of residue or other
		foreign matter. Follow cleaning instructions
		on page 24.
Excessive sudsing	Too much detergent or incorrect detergent.	Only use detergent with the High-
		Efficiency (HE) logo. See Detergent
		Use in the How to Use section on
		page 17-18.

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