Kenmore 796.4172# manual Before Calling for Service

TROUBLESHOOTING GUIDE

BEFORE CALLING FOR SERVICE (continued)

Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage.

Problem	Possible Cause	Solutions
Water in the washer drains	Drain hose is kinked, pinched, or clogged.	Make sure the drain hose is free of clogs, kinks,
slowly or not at all, or the		etc., and is not pinched behind or under the
display shows:		washer.
	The drain pump filter is clogged.	Clean the drain pump filter. See Maintenance in
		the Care and Cleaning section on page 27.
	Drain discharge is more than 96 inches	Adjust or repair drain. Maximum drain height is
	above bottom of washer.	96 inches.
Washer fills with water slowly or	Water supply faucets are not open fully.	Make sure that the water faucets are fully open.
not at all, or the display shows:	Water line hoses are kinked, pinched, or	Make sure the hoses are not kinked or pinched.
	crushed.	Be careful when moving the washer during
		cleaning and maintenance
	Water inlet filters are clogged.	Clean the inlet filters. See Maintenance in the
		Care and Cleaning section on page 26.
	Water supply pressure to faucet or house is	Check another faucet in the house to make sure
	too low.	that household water pressure is adequate and
		flow is not restricted.
	Water supply connected with leak-limiting	Hoses designed to limit leaks can trip falsely
	hoses.	and prevent the washer from filling. The use of
		leak limiting hoses is not recommended.
Cycle won’t start, or the	The door is not closed properly.	Make sure that the door is closed properly and
display shows:		press the START/PAUSE button. After starting
		a cycle, it may take a few moments before the
		drum begins to turn or spin. The washer will not
		operate unless the door is locked.
		If the door is closed and locked and the open
		door error message is displayed, call
		for service.
The display shows:	Load is too small.	Add 1 or 2 similar items to help balance the load.
	Load is out of balance.	The washer has an imbalance detection and
		correction system. If individual heavy articles are
		loaded (bath mat, bath robe, etc.) and the imbal-
		ance is too great, the washer will make several
		attempts to restart the spin cycle. If an imbalance
		is still detected, the washer will stop and the error
		code will display.
The display shows:	Control error.	Unplug the washer and wait 60 seconds. Reconnect
		power and try again. If the error reappears, call for
		service.
The display shows:	Water level is too high due to a faulty	Close the water faucets, unplug the washer, and
	water valve.	call for service.
The display shows:	The water level sensor is not working	Close the water faucets, unplug the washer, and
	correctly.	call for service.
The display shows:	A motor error has occurred.	Allow the washer to stand for 30 minutes and
		then restart the cycle. If the LE error code per-
		sists, call for service.
The display shows:	A power failure has occurred.	If the power to the washer has been interrupted
		during a cycle, the PF error code will display
		the next time the washer is turned ON. This will
		alert you to the fact that the previous cycle may
		not have been completed. Select any cycle to
		clear the error code and use the washer.

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