Kenmore Connect™ System
Should you experience any problems with your washing machine, it has the capability of transmitting data via your telephone to the Kenmore Connect Team. This gives you the capability of speaking directly to our specially trained technicians. The technician records the data transmitted from your machine and uses it to analyze the issue, providing a fast and effective diagnosis.
Using the Kenmore Connect™ System
Follow the technician’s instructions and perform the following steps when requested.
If you experience problems with your washer, call
Kenmore Connect cannot be activated unless your washing machine is turned on by pressing the POWER button. If your washing machine is unable to turn on, then troubleshooting must be done without using Kenmore Connect.
HOLD the mouthpiece of your phone over the POWER button, when instructed to do so by the call center, no more than one inch from (but not touching) the machine.
NOTE: Do not press any other buttons or turn the cycle selector knob.
PUSH and hold the WASH/RINSE button while continuing to hold your phone to the POWER button.
LISTEN for three beeps. After you hear the three beeps, release the WASH/RINSE button. Keep the phone in place until the tone transmission has finished. This takes about 17 seconds, and the display will count down the time. Once the countdown is over and the tones have stopped, resume your conversation with the technician, who will then be able to assist you in using the information transmitted for analysis.
NOTE:
•For best results, do not move the phone while the tones are being transmitted.
•If the call center agent is not able to get an accurate recording of the data, you may be asked to try again.
•Pressing the POWER button during the transmission will shut off Kenmore Connect.
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