3534
TROUBLESHOOTING

Keyboard

The computer does not detect a keyboard and I get a keyboard error
reported at boot up.
• Check that the keyboard cable between the MATRIX2 and the
computer is completely connected. Tighten any loose connections.
• Try using a different keyboard.
• Try connecting the computer to a different port.
• If you are using the keyboard software that was included with your
keyboard, uninstall it and then reinstall the standard Microsoft
keyboard driver.

Mouse

The mouse is lost when I switch to a different port.
• Check that the mouse you are using is connected properly to the
console of the MATRIX2.
• Check that the other Console is not on the same port.
• If you are using a mouse driver that was included with your mouse,
uninstall it and install the standard Microsoft mouse driver.
• Disconnect and reconnect the mouse cable attached to the channel
with which you are experiencing problems to re-synchronize the
mouse connection.
• Make sure the mouse works when directly plugged into the computer.
• If the computer is coming out of standby mode, allow up to one
minute to regain mouse function.
• De-activate power-management schemes on the PC with which you
are experiencing problems.
• Try a different mouse.
The mouse is not detected at boot-up.
• Check the cables and make sure that they are inserted correctly.
TROUBLESHOOTING

General

My computer does not boot when connected to the MATRIX2 but
works fine when I connect the keyboard, video, and mouse directly to
the computer.
• Make sure that the keyboard and mouse cables are connected tightly
between the MATRIX2 and the computer.
• Check that the keyboard and mouse cables are not crossed.

Video

I am getting ghosting, shadowing,or fuzzy images on my monitor.
• Check that all video cables are inserted properly.
• Check that the monitor you are using supports the resolution and
refresh-rate setting on your computer.
• Check that the graphics card you are using supports the resolution and
refresh-rate setting on your computer.
• Connect the monitor directly into the computer you are having trouble
with to see if the problem still appears.
I am getting a black screen on my monitor.
• Check that all video cables are inserted properly.
• If you are not using a power adapter, check that the keyboard cable is
connected and inserted properly between the computer and MATRIX2
for the appropriate port.
• If you are using the MATRIX2 only for video switching, and have no
keyboard and mouse connection between the MATRIX2 and PC, you
will need to purchase the optional 9V DC, 600mA power adapter
(F1D065-PWR for your appropriate country).
• Connect your monitor directly to the computer to verify that your
monitor is functioning properly.
P73783_Omniview_matix2_man.qxd 3/5/02 5:00 PM Page 34