Troubleshooting
Changing the wireless channel – Depending on local wireless traffic and interference, switching the wireless channel of your network can improve performance and reliability. The default channel the router is shipped with is channel 6. You may choose from several other channels depending on your region; see your router’s (or access point’s) user manual for instructions on how to choose other channels.
Limiting the wireless transmit rate – Limiting the wireless transmit rate can help improve the maximum wireless range, and connection stability. Most wireless cards have the ability to limit the transmission rate. To change this property, go to the Windows Control Panel, open “Network Connections” and
on your Card’s connection. In the “Properties” dialog, select the “Configure” button on the “General” tab (Windows 98 users will have to select the Wireless Card in the list box and then click “Properties”), then choose the “Advanced” tab and select the rate property. Wireless client cards are usually set to automatically adjust the wireless transmit rate for you, but doing so can cause periodic disconnects when the wireless signal is too weak; as a rule, slower transmission rates are more stable. Experiment with different connection rates until you find the best one for your environment; note that all available transmission rates should
be acceptable for browsing the Internet. For more assistance, see your wireless card’s literature. If issues persist even at close range, please contact Belkin Technical Support.
Why are there two wireless utilities in my system tray? Which one do I use?
There are several features and advantages from using the Belkin Wireless Networking Utility over the Windows XP Wireless Zero Configuration utility. We offer a site survey, detailed link information, and adapter diagnosis, to name a few.
It’s essential to know which utility is managing your Card. We recommend using the Belkin Wireless Networking Utility. To use the Belkin Wireless Networking Utility, follow the steps below:
Step 1
Step 2 From the “Status” tab, uncheck the “Use Windows to configure my wireless network settings” box. Once the box is unchecked, click the “Close” button to close the window.
You are now using the Belkin Wireless Networking Utility to configure the Card.
Troubleshooting
Card does not perform or connection is unstable when computer has a second
This condition occurs if your computer h as a
You need to disable the
Card does not perform or connection is slow when computer has a
This condition occurs if your computer has an active Ethernet card while your Wireless Card is also active. This happens because Windows must now handle two active network connections. You need to disable the Ethernet card from your computer under “Network Adapters” in the Device Manager.
What’s the difference between 802.11b, 802.11g, 802.11a, and draft 802.11n?
Currently there are four levels of wireless networking standards, which transmit data at very different maximum speeds. Each is based on the designation for certifying network standards. The most common wireless networking standard, 802.11b, transmits information at 11Mbps; 802.11a and 802.11g work at 54Mbps; and draft 802.11n works at 108Mbps. See the chart on the next page for more detailed information.
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