Problem, Corrective Action | Billion Electric Company BIPAC-7500G

Frequent loss of ADSL linesync (disconnections).

Billion BIPAC-7500G–802.11g ADSL VPN Firewall Router with 3DES Accelerator

Frequent loss of ADSL linesync (disconnections).

Ensure that all other devices connected to the same telephone line as your Billion router (e.g. telephones, fax machines, analogue modems) have a line filter connected between them and the wall socket (unless you are using a Central Splitter or Central Filter installed by a qualified and licensed electrician), and ensure that all line filters are correctly installed and the right way around. Missing line filters or line filters installed the wrong way around can cause problems with your ADSL connection, including causing frequent disconnections.

Problems with the LAN Interface

Problem		Corrective Action

Can’t ping any PCs on

the LAN.

Check the Ethernet LEDs on the front panel. The LED should be on for a port that has a PC connected. If it is off, check the cables between your router and the PC. Make sure you have uninstalled any software firewall for troubleshooting.

Verify that the IP address and the subnet mask are consistent between the router and the workstations.

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Chapter 5: Troubleshooting

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Billion Electric Company BIPAC-7500G Problems with the LAN Interface, Corrective Action, Can’t ping any PCs on the LAN

Contents

Version Release 1.10e BIPAC-7500G802.11g ADSL VPN Firewall Router with 3DES Accelerator User’s Manual Page CHAPTER 4 CONFIGURATION Table of ContentsCHAPTER 2 INSTALLING THE ROUTER CHAPTER 3 BASIC INSTALLATION S AVE C ONFIGURATION TO F LASH CHAPTER 5 TROUBLESHOOTINGCONTACT INFORMATION APPENDIX A PRODUCT SUPPORT AND Quick Installation Wizard FeaturesWireless Ethernet 802.11g Fast Ethernet Switch Domain Name System DNS relay Universal Plug and Play UPnP and UPnP NAT TraversalNetwork Address Translation NAT Firewall Simple Network Management Protocol SNMP Dynamic Host Configuration Protocol DHCP client and serverFirmware Upgradeable Static and RIP1/2 Routing Figure 1.1 Application Diagram BIPAC-7500G ADSL Router Application Chapter 2 Installing the Router Package ContentsImportant note for using the BIPAC-7500G ADSL Router 10 MAIL 11 PPP 13 ADSL The Front LEDsMeaning 1 PWR 2 SYS 3 LAN port 4 LAN port 5 LAN port 6 LAN port 7 WLAN LINE CONSOLE LAN RESET PWR Power SwitchThe Rear Ports Port Cabling Connecting your router Chapter 3 Basic Installation 4. Select Internet Protocol TCP/IP and click Properties. See Figure Configuring PCs in WindowsFor Windows XP 2. Double-click Local Area Connection. See Figure Properties . See Figure For WindowsDouble-click Local Area “LAN” Connection . See In the LAN Area Connection Status window, click 5. Then select the DNS Configuration tab. See Figure For Windows 98 / ME3. Click Properties Figure 3.12 TCP / IP For Windows NT4.02. Select TCP/IP Protocol and click Properties. See 3. Select the Obtain an IP address from a DHCP server ISP setting in WAN site Factory Default SettingsUsername and Password LAN Device IP Settings PPPoE PPPoA RFC1483 Bridged RFC1483 Routed IPoA Information from your ISP Figure 3.14 User namd & Password Prompt Widonw Configuring with your Web Browser Chapter 4 Configuration Save Config to FLASHQuick Start ARP Table Status Routing Table Routing TableRIP Routing Table Permanent Table DHCP TableLeased Table Expired Table PPTP Status IPSec Status Email Status L2TP Status Error Logging Event LogUPnP Portmap Quick Start Click Start to begin scanning for encapsulation types offered by your ISP. If the scan is successful you will then be presented with a list of supported options LAN, WAN, System, Firewall, VPN, QoS, Virtual Server and Advanced ConfigurationLAN Local Area Network Ethernet ESSID Broadcast Wireless WPA Pre-Shared Key Wireless SecurityPage Port Setting DHCP Server the requesting PC in the LAN your Local Area Network WAN Wide Area Network RFC 1483 Routed Connections PPPoE Connections Connection Advanced Options PPPoE discovered the DNS server IP address, it automatically gives the address to the local DNS relay so that a connection can be established All Ip Pppoe RFC 1483 Bridged Connections PPPoA Routed Connections Advanced Options PPPoA Chapter 4 Configuration IPoA Routed Connections Page ADSL Time Zone System Remote Access Firmware Upgrade Backup / Restore Restart Router User Management Firewall and Access Control URL Filter To block PCs on your local network from unwanted websites General Settings Packet Filter Table 1 Pre-defined Port Filter Port Filters Address Filters Click Port Filters Configuring Packet Filter Input HTTP port number Select “Allow” Click Delete4. Click Add TCP Filter Click Add TCP Filter HTTP inbound & outbound application Block Duration Intrusion Detection Drop Packet Table 2 Hacker attack types recognized by the IDSIntrusion Name Detect Parameter Blacklist Type of Block Duration MAC Address Filter URL Filter Restrict URL Features Log information can be seen in the Status - Event Log after enabling Firewall Log PPTP VPN Virtual Private Networks Remote Access PPTP Connection Click Apply after changing settings LAN to LAN PPTP Connection Click Apply after changing settings Click Create to configure a new IPSec VPN connection IPSec Proposal Configure a new VPN ConnectionLocal Remote MD5 A one-way hashing algorithm that produces a 128−bit hash Advanced Option L2TP Remote Access L2TP Connection MD5 A one-way hashing algorithm that produces a 128−bit hash LAN to LAN L2TP Connection IPSec Enable for enhancing your LT2P VPN security Description Example Configuring a Remote Access PPTP VPN Dial-in ConnectionConfiguring PPTP VPN in the Office Function Auto stateful Key Length Mode Idle Time Configuring the PPTP VPN in the Office Example Configuring a Remote Access PPTP VPN Dial-out Connection stateful Mode Idle Time Example Configuring a LAN-to-LAN PPTP VPN Connection Configuring PPTP VPN in the Head Office Configuring PPTP VPN in the Branch Office Tunnel mode ESPMD5 with AES Example Configuring a IPSec LAN-to-LAN PPTP VPN ConnectionTable 3 Network Configuration and Security Plan 192.168.0.0/24 69.1.121.30 192.168.1.0/24 69.1.121.3 12345678 Configuring IPSec VPN in the Head Office IP address of the head office router inWAN side Configuring IPSec VPN in the Branch Office QoS Quality of Service High Prioritization IP Throttling Virtual Server “Port Forwarding” Table 4 Well-know and registered PortsPort Number Protocol POP3 Post Office Protocol Version TCP or UDP, however you can specify other protocols using the drop-down Protocol menu. Setting the protocol to “all” will cause all incoming connection attempts using all protocols on all port numbers to be forwarded to the specified IP address Static Routing Advanced Dynamic DNS Check Emails Embedded Web Server Device Management Universal Plug and Play UPnP SNMP V1 andSNMP From RFC 1493 Bridge MIB SNMP Version SNMPv2c and SNMPv3From RFC 1213 MIB-II From RFC1650 EtherLike-MIB From RFC1573 IfMIB From RFC 1472 PPP/Security MIBFrom RFC 1473 PPP/IP MIB From RFC 1474 PPP/Bridge MIB Save Configuration to Flash Logout Problem Chapter 5 TroubleshootingProblems starting up the router Problems with the WAN Interface Problems with the LAN Interface Frequent loss of ADSL linesync disconnectionsCan’t ping any PCs on the LAN APPENDIX A Product Support and Contact Information Contact Billion AUSTRALIAWORLDWIDE