Billion Electric Company CO1 user manual Troubleshooting, Vpn Client

Models: CO1

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How to set USB Mode on?

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How to enable a new USB Stick?

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How to automatically open tunnels when an USB Stick is plugged in?

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CERTIFICATE MANAGEMENT (PLEASE SEE APPENDIX A - COMPATIBLE TABLE OF BILLION VPN ENABLED

DEVICES AND BIGUARD VPN CLIENT)

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Additional support documents

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How to configure IPSec VPN Client with Certificates?

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CONFIGURATION MANAGEMENT – HOW TO IMPORT OR EXPORT A VPN CONFIGURATION?

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CONFIGURATION TOOLS

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Command line tools

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Stopping VPN Client: option “/stop”

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Import VPN Configuration: option “/import” and “/importance”

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VPN Client Startup mode: VPNSTART

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Hiding VPN Client configuration user interface: VPNHIDE

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CONSOLE AND LOGS

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Console Windows

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CHAPTER 5: TROUBLESHOOTING

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INTRODUCTION

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TOOLS IN CASE OF TROUBLE

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A good network analyzer: ethereal

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VPN IPSEC TROUBLESHOOTING

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« PAYLOAD MALFORMED » error (wrong Phase 1 [SA])

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« INVALID COOKIE » error

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« no keystate » error

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« received remote ID other than expected » error

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« NO PROPOSAL CHOSEN » error

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« INVALID ID INFORMATION » error

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No response for phase 1 requests

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SEND, RECV and that is all!

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No response to phase 2 requests

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I clicked on “Open tunnel”, but nothing happens

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The VPN tunnel is up but I can’t ping!

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APPENDIX A: COMPATIBLE TABLE OF BILLION VPN ENABLED DEVICES AND BIGUARD

VPN CLIENT

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APPENDIX B: PRODUCT SUPPORT AND CONTACT INFORMATION

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Table of Contents

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Billion Electric Company CO1 user manual Troubleshooting, Vpn Client, Appendix B Product Support And Contact Information