Chapter 4: Troubleshooting

4. Troubleshooting

Table 4-1 provides troubleshooting tips. The topics are arranged in the order in which they should be executed in most situations. If you are unable to resolve the problem after following these instructions, contact Black Box Technical Support at 724-746-5500 or info@blackbox.com.

4.1 Troubleshooting Tips

Table 4-1. Problems/Causes/Solutions.

Problem

Cause

Solution

 

 

 

 

The LEX unit is not

1. Ensure that the USB connection between the LEX and

 

host computer is properly installed.

All LEDs on LEX

receiving enough power

 

unit are off.

from the USB port or the

2. Move the USB connector to another USB port on the

 

(optional) LEX AC adapter.

 

host computer.

 

 

 

 

 

All LEDs on REX

The REX unit is not

receiving enough power

unit are off.

from the AC adapter.

 

1.Ensure that the AC power adapter is properly connected to the REX unit.

2.Check that the AC adapter is connected to a live source of electrical power. Check that the REX power LED is illuminated.

Link LEDs on LEX unit and REX unit are off.

There is no connection between the LEX unit and the REX unit.

1.Ensure CAT5 cable is connected between the LEX unit and the REX unit. Use CAT5 or better cable, UTP with a straight-through connector and no crossovers, and 8-pin RJ-45 connectors at both ends.

2.Connect a short CAT5 patch cord between the LEX unit and the REX unit to determine if the original CAT5 cable is defective.

 

The REX unit is in suspend

Extender units

mode. The operating

were working, but

system may put the

the Host LED on

extender in suspend mode

the LEX/REX units

when the computer is put

are suddenly

into a Suspend/Standby

blinking.

state or when no USB

 

devices are attached.

1.Recover/Resume the operating system from Suspend/ Standby mode (see your operating system’s documentation).

2.Attach a USB device to the extender.

IC401A User Manual

724-746-5500 blackbox.com

Page 17

 

 

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Black Box 1-Port CAT5 USB 2.0 Extender User Manua, IC401A user manual Troubleshooting Tips, Problems/Causes/Solutions

IC401A, 1-Port CAT5 USB 2.0 Extender User Manua specifications

The Black Box 1-Port CAT5 USB 2.0 Extender, identified as IC401A, is an innovative solution for extending USB connections over long distances without sacrificing performance. This user-friendly device is designed for both home and office environments, offering advanced capabilities that cater to the evolving needs of modern technology.

One of the standout features of the IC401A is its ability to extend USB signals up to 150 feet (45 meters) using standard CAT5e or CAT6 cabling. This flexibility allows for seamless placement of USB devices, whether in a conference room where a computer must be located far from peripherals or in a home setup where connectivity might otherwise be a challenge.

The IC401A supports USB 2.0, ensuring data transfer rates of up to 480 Mbps. This high-speed performance is vital for applications that demand quick and reliable communication between devices, such as printers, scanners, and external storage drives. Additionally, the extender is backward compatible with USB 1.1 devices, providing versatility for users who may still utilize older peripherals.

Technologically, the Black Box extender employs a simple plug-and-play setup, meaning no software installation or complicated configurations are necessary. Users can easily connect the transmitter unit to a USB port on the host device and the receiver unit to the USB device via standard cables. This simplicity significantly reduces setup time and minimizes the potential for user error during installation.

The IC401A is designed with high-quality components to ensure durability and long-lasting operation. The compact design allows for tidy placement, making it easy to integrate into existing setups without cluttering workspaces. Its lightweight nature also means that it can be easily transported and reconfigured as needed.

In terms of power, the IC401A can be powered via USB, eliminating the need for an external power source and thus enhancing convenience. This feature is particularly beneficial in remote scenarios where power outlets may be limited.

Overall, the Black Box 1-Port CAT5 USB 2.0 Extender IC401A stands out for its remarkable performance, ease of use, and versatility. It is a dependable choice for anyone needing to extend USB connections in a variety of settings, ensuring reliable connectivity for all USB 2.0 peripherals.