Chapter 4: Troubleshooting

Table 4-1 (Continued). Problems/Causes/Solutions.

Problem

Cause

Solution

 

 

 

 

 

1. Disconnect the extender from the computer.

 

 

2. Connect the USB device directly to the USB port on the

 

 

computer.

 

• The USB device is

3. If the device does not operate properly, consult the user

All LEDs on both

malfunctioning.

documentation for the device.

the LEX unit and

 

• The computer does not

 

the REX unit are

4. Update your system BIOS, chipset, or USB Host

recognize the USB

on, but the USB

controller drivers from your system/motherboard

device.

device does not

manufacturer’s Web site.

 

operate correctly or

• The application software

5. If the device operates properly when directly connected

is detected as an

for the device is not

to the computer, connect another device (of a different

“Unknown Device”

operating.

type) to the extender to the computer.

in the operating

 

 

 

system.

• The extender is

6. If the second device does not operate, the extender may

 

malfunctioning.

 

be malfunctioning. Contact Black Box Technical Support

 

 

 

 

at 724-746-5500 or info@blackbox.com.

 

 

7. If the second device does not operate properly, the first

 

 

device may not be compatible with the extender.

 

 

 

USB device is attached to the REX USB port, but the REX device LED is off.

A USB device must have the appropriate driver installed on the computer operating system.

1.Install the required USB device driver on the computer operating system before attaching the USB device to the REX unit. See your USB device manufacturer’s Web site for details.

2.Consult your USB device documentation and power your USB device with the additional (USB device manufacturer supplied) power supply (if available).

 

An overcurrent condition

 

Device LED is

has occurred because the

 

orange and units

USB device draws more

Power cycle the REX.

are no longer

power than can be

 

functioning.

supplied per USB

 

 

specification (500 mA).

 

 

 

 

Host and Link LEDs

Firmware mismatch

on the LEX/REX

between the LEX and the

units blink

REX.

intermittently.

 

1.Use a different LEX/REX pair that has the same firmware revision.

2.Upgrade the LEX/REX firmware. Contact Black Box Technical Support at 724-746-5500 or info@blackbox.com for assistance.

Page 18

724-746-5500 blackbox.com

IC401A User Manual

 

 

Page 18
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Black Box IC401A, 1-Port CAT5 USB 2.0 Extender User Manua user manual Rex

IC401A, 1-Port CAT5 USB 2.0 Extender User Manua specifications

The Black Box 1-Port CAT5 USB 2.0 Extender, identified as IC401A, is an innovative solution for extending USB connections over long distances without sacrificing performance. This user-friendly device is designed for both home and office environments, offering advanced capabilities that cater to the evolving needs of modern technology.

One of the standout features of the IC401A is its ability to extend USB signals up to 150 feet (45 meters) using standard CAT5e or CAT6 cabling. This flexibility allows for seamless placement of USB devices, whether in a conference room where a computer must be located far from peripherals or in a home setup where connectivity might otherwise be a challenge.

The IC401A supports USB 2.0, ensuring data transfer rates of up to 480 Mbps. This high-speed performance is vital for applications that demand quick and reliable communication between devices, such as printers, scanners, and external storage drives. Additionally, the extender is backward compatible with USB 1.1 devices, providing versatility for users who may still utilize older peripherals.

Technologically, the Black Box extender employs a simple plug-and-play setup, meaning no software installation or complicated configurations are necessary. Users can easily connect the transmitter unit to a USB port on the host device and the receiver unit to the USB device via standard cables. This simplicity significantly reduces setup time and minimizes the potential for user error during installation.

The IC401A is designed with high-quality components to ensure durability and long-lasting operation. The compact design allows for tidy placement, making it easy to integrate into existing setups without cluttering workspaces. Its lightweight nature also means that it can be easily transported and reconfigured as needed.

In terms of power, the IC401A can be powered via USB, eliminating the need for an external power source and thus enhancing convenience. This feature is particularly beneficial in remote scenarios where power outlets may be limited.

Overall, the Black Box 1-Port CAT5 USB 2.0 Extender IC401A stands out for its remarkable performance, ease of use, and versatility. It is a dependable choice for anyone needing to extend USB connections in a variety of settings, ensuring reliable connectivity for all USB 2.0 peripherals.