Chapter 3: Troubleshooting

Chapter 3

Troubleshooting

3-1 Troubleshooting Procedures

Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the ‘Technical Support Procedures’ and/or ‘Returning Merchandise for Service’ section(s) in this chapter.

Note: Always disconnect the power cord before adding, changing or installing any hardware components.

Before Power On

1.Make sure that there is no short circuit between the motherboard and chassis.

2.Disconnect all ribbon/wire cables from the motherboard, including those for the keyboard and mouse.

3.Remove all add-on cards.

4.Install one CPU (-making sure it is fully seated) and connect the chassis speaker and the power LED to the motherboard. (Check all jumper settings as well.)

5.Use only the correct type of CMOS onboard battery as recommended by the Manufacturer. Do not install the onboard battery upside down to avoid pos- sible explosion.

No Power

1.Make sure that there is no short circuit between the motherboard and the chas- sis.

2.Verify that all jumpers are set to their default positions.

3.Check that the 115V/230V switch on the power supply is properly set.

4.Turn the power switch on and off to test the system.

5.The battery on your motherboard may be old. Check to verify that it still supplies ~3VDC. If it does not, replace it with a new one.

No Video

1.If the power is on but you have no video, remove all the add-on cards and cables.

2.Use the speaker to determine if any beep codes exist. Refer to the Appendix for details on beep codes.

3-1

Page 53
Image 53
SUPER MICRO Computer X6DH3-G2, X6DHi-G2 user manual Troubleshooting Procedures, Before Power On, No Power, No Video

X6DH3-G2, X6DHi-G2 specifications

Super Micro Computer is renowned for its innovation in the server and workstation market, and the X6DH3-G2 and X6DHi-G2 motherboards are prime examples of their commitment to performance, reliability, and advanced technology. These motherboards are designed to cater to the demands of enterprise-level applications, offering robust support for a variety of workloads.

The X6DH3-G2 and X6DHi-G2 motherboards are based on the Intel E7501 chipset, supporting the Intel Xeon processor family. This allows for significant computing power, making them ideal choices for data-centric applications in various fields, from scientific research to database management. One of the standout features of these motherboards is their dual-processor capability, enabling users to harness the power of two Xeon CPUs simultaneously for enhanced multitasking and performance.

In addition to dual-processor support, both motherboards offer up to 64 GB of DDR2 ECC memory. This ensures data integrity and system stability, which are crucial in enterprise environments. The presence of ECC (Error-Correcting Code) memory allows these motherboards to automatically detect and correct data corruption, significantly reducing the risk of system crashes and data loss.

Storage capabilities are another highlight of the X6DH3-G2 and X6DHi-G2 motherboards. They come equipped with multiple SATA and SCSI interfaces, ensuring compatibility with various storage solutions. This flexibility allows users to configure their storage according to their specific needs, whether it be for high-speed access or large-capacity requirements. RAID (Redundant Array of Independent Disks) support is also integrated, enabling users to implement data redundancy and improve performance.

Networking features are robust, with integrated gigabit Ethernet that ensures high-speed connections and efficient data transfer. This is essential for applications demanding low latency and high bandwidth.

The layout of the X6DH3-G2 and X6DHi-G2 motherboards is designed for optimal thermal management and airflow, enhancing system longevity and reliability. They also support a range of expansion slots, including PCI Express, which allows for the addition of graphics cards and other advanced peripherals.

Super Micro’s commitment to quality is evident in these motherboards, showcasing reliability and a wealth of features that make them suitable for demanding enterprise environments. With a focus on performance, scalability, and stability, the X6DH3-G2 and X6DHi-G2 motherboards are engineered to meet the evolving challenges faced by IT professionals and organizations today.