Frequently Asked Questions, Support? | SUPER MICRO Computer X6DH3-G2

Note: Not all BIOS can be ﬂashed; it depends on the

Chapter 3: Troubleshooting

2.BIOS upgrades can be downloaded from our web site at (http://www.supermicro. com/support/bios/).

Note: Not all BIOS can be ﬂashed; it depends on the

modiﬁcations to the boot block code.

3.If you still cannot resolve the problem, include the following information when contacting Super Micro for technical support:

•Motherboard model and PCB revision number

•BIOS release date/version (this can be seen on the initial display when your system ﬁ rst boots up)

•System conﬁ guration

An example of a Technical Support form is on our web site at (http://www. supermicro.com/support/contact.cfm).

4.Distributors: For immediate assistance, please have your account number ready when placing a call to our technical support department. We can be reached by e-mail at support@supermicro.com, by phone at:

(408) 503-8000, option 2, or by fax at (408)503-8019.

3-3 Frequently Asked Questions

Question: What are the various types of memory that my motherboard can

support?

Answer: The X6DH3-G2/X6DHi-G2 has eight 240-pin DIMM slots that support reg- istered ECC DDR 2 400 (PC3200) SDRAM modules. It is strongly recommended that you do not mix memory modules of different speeds and sizes. (*Please refer to Page 2-5 for the instruction on DDR 2 400 DIMM population and installation.)

Question: How do I update my BIOS?

Answer: It is recommended that you do not upgrade your BIOS if you are experi- encing no problems with your system. Updated BIOS ﬁ les are located on our web site at http://www.supermicro.com. Please check our BIOS warning message and the info on how to update your BIOS on our web site. Also, check the current BIOS revision and make sure it is newer than your BIOS before downloading. Select your motherboard model and download the BIOS ﬁ le to your computer. Unzip the BIOS update ﬁ le and you will ﬁ nd the readme.txt (ﬂ ash instructions), the phlash. exe (BIOS ﬂ ash utility), the platform.bin (platform ﬁ le) and the BIOS image (xxxxxx. rom) ﬁ les. Copy these ﬁ les into a bootable ﬂ oppy and reboot your system. Then, follow Readme.txt to continue ﬂ ashing the BIOS.

(*Warning: Do not shut down or reset the system while updating BIOS to prevent possible system boot failure!)

3-3

SUPER MICRO Computer X6DH3-G2 Frequently Asked Questions, modiﬁcations to the boot block code

Models: X6DH3-G2 X6DHi-G2