Chapter 3: Troubleshooting

2.BIOS upgrades can be downloaded from our web site at (http://www.supermicro. com/support/bios/).

Note: Not all BIOS can be flashed; it depends on the

modifications to the boot block code.

3.If you still cannot resolve the problem, include the following information when contacting Super Micro for technical support:

Motherboard model and PCB revision number

BIOS release date/version (this can be seen on the initial display when your system fi rst boots up)

•System confi guration

An example of a Technical Support form is on our web site at (http://www. supermicro.com/support/contact.cfm).

4.Distributors: For immediate assistance, please have your account number ready when placing a call to our technical support department. We can be reached by e-mail at support@supermicro.com, by phone at:

(408) 503-8000, option 2, or by fax at (408)503-8019.

3-3 Frequently Asked Questions

Question: What are the various types of memory that my motherboard can

support?

Answer: The X6DH3-G2/X6DHi-G2 has eight 240-pin DIMM slots that support reg- istered ECC DDR 2 400 (PC3200) SDRAM modules. It is strongly recommended that you do not mix memory modules of different speeds and sizes. (*Please refer to Page 2-5 for the instruction on DDR 2 400 DIMM population and installation.)

Question: How do I update my BIOS?

Answer: It is recommended that you do not upgrade your BIOS if you are experi- encing no problems with your system. Updated BIOS fi les are located on our web site at http://www.supermicro.com. Please check our BIOS warning message and the info on how to update your BIOS on our web site. Also, check the current BIOS revision and make sure it is newer than your BIOS before downloading. Select your motherboard model and download the BIOS fi le to your computer. Unzip the BIOS update fi le and you will fi nd the readme.txt (fl ash instructions), the phlash. exe (BIOS fl ash utility), the platform.bin (platform fi le) and the BIOS image (xxxxxx. rom) fi les. Copy these fi les into a bootable fl oppy and reboot your system. Then, follow Readme.txt to continue fl ashing the BIOS.

(*Warning: Do not shut down or reset the system while updating BIOS to prevent possible system boot failure!)

3-3

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SUPER MICRO Computer X6DH3-G2, X6DHi-G2 user manual Frequently Asked Questions, Question How do I update my BIOS?

X6DH3-G2, X6DHi-G2 specifications

Super Micro Computer is renowned for its innovation in the server and workstation market, and the X6DH3-G2 and X6DHi-G2 motherboards are prime examples of their commitment to performance, reliability, and advanced technology. These motherboards are designed to cater to the demands of enterprise-level applications, offering robust support for a variety of workloads.

The X6DH3-G2 and X6DHi-G2 motherboards are based on the Intel E7501 chipset, supporting the Intel Xeon processor family. This allows for significant computing power, making them ideal choices for data-centric applications in various fields, from scientific research to database management. One of the standout features of these motherboards is their dual-processor capability, enabling users to harness the power of two Xeon CPUs simultaneously for enhanced multitasking and performance.

In addition to dual-processor support, both motherboards offer up to 64 GB of DDR2 ECC memory. This ensures data integrity and system stability, which are crucial in enterprise environments. The presence of ECC (Error-Correcting Code) memory allows these motherboards to automatically detect and correct data corruption, significantly reducing the risk of system crashes and data loss.

Storage capabilities are another highlight of the X6DH3-G2 and X6DHi-G2 motherboards. They come equipped with multiple SATA and SCSI interfaces, ensuring compatibility with various storage solutions. This flexibility allows users to configure their storage according to their specific needs, whether it be for high-speed access or large-capacity requirements. RAID (Redundant Array of Independent Disks) support is also integrated, enabling users to implement data redundancy and improve performance.

Networking features are robust, with integrated gigabit Ethernet that ensures high-speed connections and efficient data transfer. This is essential for applications demanding low latency and high bandwidth.

The layout of the X6DH3-G2 and X6DHi-G2 motherboards is designed for optimal thermal management and airflow, enhancing system longevity and reliability. They also support a range of expansion slots, including PCI Express, which allows for the addition of graphics cards and other advanced peripherals.

Super Micro’s commitment to quality is evident in these motherboards, showcasing reliability and a wealth of features that make them suitable for demanding enterprise environments. With a focus on performance, scalability, and stability, the X6DH3-G2 and X6DHi-G2 motherboards are engineered to meet the evolving challenges faced by IT professionals and organizations today.