APPENDIX D: CALLING TECHNICAL SUPPORT

Appendix D: Calling Technical Support

If you determine that your DVI-D –Fiber KVM Extender is malfunctioning, do not attempt to alter or repair it. It contains no user-serviceable parts. Contact Technical Support at Black Box!

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

•The firmware-revision level printed on the bottom of the Extender (very important, especially for keyboard and mouse problems); The DVI-D FIBER - KVM extender’s firmware revision level:

Version Number Format:

Board:

xxLO/RE Myyy Pzzz Auuu Gvvvvvv

Transceiver:

C/M/S xx Pyy Mzz

Keyboard/Mouse:

P/U xx Vyyy

•The nature and duration of the problem.

•When the problem occurs.

•The components involved in the problem—that is, what type of computers, what type of keyboard, brand of mouse, make and model of monitor, type and make of cable, etc.

•Any particular application that, when used, appears to create the problem or make it worse.

•The results of any testing you’ve already done.

To solve some problems, it might be necessary to upgrade the Extender’s firmware. If this turns out to be the case for your difficulty, our Technical Support technicians will arrange for you to receive the new firmware and will tell you how to install it.

Shipping and Packaging

If you need to transport or ship your DVI-D FIBER - KVM Extender:

•Package it carefully. We recommend that you use the original container.

•If you are shipping it for repair, please include the Unit’s external power supplies. If you are returning it, please include everything you received with it. Before you ship the Extender back to your dealer for repair or return, contact him to get a Return Authorization (RA) number.

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Black Box DVI-D-Fiber-KVM-Extender Single and DualHead manual Appendix D Calling Technical Support, Shipping and Packaging
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ACS2028A-R2-xx ACS2209A-R2-xx, DVI-D-Fiber-KVM-Extender Single and DualHead, ACS2009A-R2-xx, ACS2228A-R2-xx ACS4001A-R2-xx, ACS4222A-R2-xx specifications

The Black Box ACS4022A-R2-xx series is a robust line of KVM extenders designed to meet the demands of modern computing environments. These devices, including models ACS4201A-R2-xx, ACS4222A-R2-xx, ACS2228A-R2-xx, ACS4001A-R2-xx, and ACS2009A-R2-xx, provide seamless connectivity for both single and dual-head systems, enabling users to manage multiple servers and computers from a distance. Each model incorporates high-performance technologies that ensure optimal transmission of video and control signals over extended distances.

One of the standout features of these KVM extenders is their ability to transmit high-definition DVI-D video signals, supporting resolutions up to 1920x1200. This capability is essential for professionals working with graphic-intensive applications, such as video editing, design, and simulation work. The extenders utilize fiber optic cabling, which allows for transmission over long distances—up to 10 kilometers—without signal degradation, making them ideal for setups in large facilities or across multiple rooms.

The ACS series includes both single-head and dual-head options, giving users the flexibility to configure their workstations based on their needs. The dual-head functionality is particularly advantageous for multitasking, allowing users to operate multiple screens simultaneously, thereby enhancing productivity. Additionally, these extenders feature USB connectivity, which facilitates the use of various peripherals, such as keyboards, mice, and audio devices, enhancing the overall user experience.

Reliability and ease of use are core characteristics of the Black Box ACS series. The devices are plug-and-play, meaning they can be easily installed without the need for complicated configurations. This aspect is particularly beneficial for IT managers in fast-paced environments who require efficient solutions with minimal downtime. The ACS series also features robust security protocols to protect sensitive data during transmission, ensuring compliance with industry standards.

In summary, the Black Box ACS4022A-R2-xx series and its counterparts are powerful KVM extenders that provide high-quality video and control signal transmission over great distances. With their support for high resolutions, flexible configurations, ease of use, and security features, they cater to the needs of diverse computing environments, making them an ideal choice for professionals seeking to optimize their workflows.
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