Black Box KV6104SA manual Calling Black Box, Shipping and Packaging, Servswitch Duo

SERVSWITCH DUO™

6.2 Calling Black Box

If you determine that your ServSwitch Duo is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

•the nature and duration of the problem.

•when the problem occurs.

•the components involved in the problem—that is, what types of computers, what type of keyboard, brand of mouse, make and model of monitor, etc.

•any particular application that, when used, appears to create the problem or make it worse.

•the results of any testing you’ve already done.

6.3 Shipping and Packaging

If you need to transport or ship your ServSwitch Duo:

•Package it carefully. We recommend that you use the original container.

•Before you ship the unit back to Black Box for repair or return, contact us to get a Return Authorization (RA) number.

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