CHAPTER 6: Troubleshooting

6. Troubleshooting

6.1 Things To Try

This section suggests possible answers for a number of problems that people sometimes encounter when trying to operate the ServSwitch Duo. If the suggested actions don’t solve your problem, or if you don’t see a listing for the type of trouble you’re having, contact Black Box Technical Support as described in Section 6.2.

Problem:

Poor video quality with smearing, fuzziness, or rippling.

Possible Solution:

Use shielded or screened coaxial video cables to connect your devices to the ServSwitch Duo.

Problem:

Your mouse does not move the cursor/pointer.

Possible Solutions:

If you move the mouse and the activity indicator (the dot on the 7-segment display) does not flash, then the ServSwitch Duo is not receiving data from the mouse. Check the mouse connection to the Switch; if it’s OK, try resetting the mouse using the reset function (see Section 3.3) or powering the Switch OFF and then ON again. If you are attempting to connect the Switch to a CPU with a PS/2 mouse connection that has not been powered down, you will need to use the mouse-restoration function F5 or F6 (see Section 5.11).

Make sure that your software is configured to accept a Microsoft compatible mouse of the type that you have connected (PS/2 or RS-232).

Make sure that (a) the mouse and computer were both connected to the ServSwitch Duo before any part of the system was powered up, and (b) the Switch was powered ON before the attached computer. If you’re not sure whether this was the case, then (if it’s possible to do so) power everything down, make sure all cable connections are correct and secure, power up the Switch, then power up all attached computers.

43

Page 44
Image 44
Black Box KV6104SA manual Troubleshooting, Things To Try

KV6104SA specifications

The Black Box KV6104SA is a state-of-the-art KVM switch that is designed to streamline the management of multiple computers from a single console. This particular model supports up to four computers, enabling users to control several systems efficiently without the need for multiple keyboards, mice, and monitors.

One of the standout features of the KV6104SA is its high-resolution support, with the ability to deliver video resolutions of up to 1920x1200 at 60Hz. This ensures that users experience crisp and clear video output, making it suitable for a variety of applications, including design work, video editing, and general computing tasks. The device also supports DVI-D connections, allowing for digital video output that minimizes signal degradation.

In addition to its impressive video capabilities, the Black Box KV6104SA is equipped with various connection options that enhance its versatility. The switch features multiple USB ports for connecting peripherals, such as keyboards and mice, and supports both PC and Mac systems. This cross-platform compatibility allows users to integrate the KVM switch into diverse IT environments seamlessly.

The KV6104SA incorporates advanced switching technology, enabling fast and reliable channel switching. Users can switch between connected computers using convenient hotkeys or through a front-panel push button, ensuring quick access to different systems without interrupting their workflow. This is particularly beneficial for IT professionals and users who frequently need to monitor and control various machines.

Another noteworthy characteristic of the KV6104SA is its robust build quality, designed to withstand constant use in demanding environments. With a compact design, it can be easily integrated into existing setups without taking up excessive space. Additionally, the device is engineered with features that promote energy efficiency, helping organizations reduce their environmental impact.

Security is also a priority for the KV6104SA, as it features built-in protection against unauthorized access. This ensures that sensitive data remains secure while still allowing authorized personnel to manage systems effectively.

In conclusion, the Black Box KV6104SA KVM switch is a highly effective solution for managing multiple computers while providing exceptional video quality, versatile connectivity, and user-friendly operation. Its design and features make it an ideal choice for professionals and organizations looking to enhance their productivity and workflow management in today's digital landscape.