Manuals / Black Box / Computer Equipment / Switch

Black Box KV6104SA manual Troubleshooting, Things To Try, Problem, Possible Solutions

Models: KV6104SA

1 52

Download 52 pages 46.11 Kb

Page 44

CHAPTER 6: Troubleshooting

6. Troubleshooting

6.1 Things To Try

This section suggests possible answers for a number of problems that people sometimes encounter when trying to operate the ServSwitch Duo. If the suggested actions don’t solve your problem, or if you don’t see a listing for the type of trouble you’re having, contact Black Box Technical Support as described in Section 6.2.

Problem:

Poor video quality with smearing, fuzziness, or rippling.

Possible Solution:

Use shielded or screened coaxial video cables to connect your devices to the ServSwitch Duo.

Problem:

Your mouse does not move the cursor/pointer.

Possible Solutions:

If you move the mouse and the activity indicator (the dot on the 7-segment display) does not flash, then the ServSwitch Duo is not receiving data from the mouse. Check the mouse connection to the Switch; if it’s OK, try resetting the mouse using the reset function (see Section 3.3) or powering the Switch OFF and then ON again. If you are attempting to connect the Switch to a CPU with a PS/2 mouse connection that has not been powered down, you will need to use the mouse-restoration function F5 or F6 (see Section 5.11).

Make sure that your software is configured to accept a Microsoft compatible mouse of the type that you have connected (PS/2 or RS-232).

Make sure that (a) the mouse and computer were both connected to the ServSwitch Duo before any part of the system was powered up, and (b) the Switch was powered ON before the attached computer. If you’re not sure whether this was the case, then (if it’s possible to do so) power everything down, make sure all cable connections are correct and secure, power up the Switch, then power up all attached computers.

43

Image 44

Black Box KV6104SA manual Troubleshooting, Things To Try, Problem, Possible Solutions

Contents

KV6104SA KV6108SA KV6112FA KV6116FA Customer Support Information JULYFor FREE Technical Support 24 hours a day, 7 days a week, call Copyright 1998. Black Box Corporation. All rights reservedWelcome to the ServSwitchTM Family THE SERVSWITCH FAMILYKV6104SA KV6108SA KV6112FA KV6116FA KV6REMSERVSWITCH DUO TRADEMARKS USED IN THIS MANUALFCC/IC STATEMENTS FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADARADIO FREQUENCY INTERFERENCE STATEMENTS EUROPEAN UNION DECLARATION OF CONFORMITY SERVSWITCH DUOINSTRUCCIONES DE SEGURIDAD NORMAS OFICIALES MEXICANAS NOM ELECTRICAL SAFETY STATEMENTNOM STATEMENT SERVSWITCH DUO 18. Servicio por personal calificado deberá ser provisto cuandoContents TABLE OF CONTENTSChapter PageContents continued SERVSWITCH DUOChapter Page1. Specifications CHAPTER 1 SpecificationsResolution IndicatorsSERVSWITCH DUO ConnectorsPower WeightCHAPTER 2 Introductiom 2.1 Features and Benefits of the ServSwitch Duo2. Introduction 2.2 The Complete ServSwitch Duo Package SERVSWITCH DUO2.3 The ServSwitch Duo Illustrated CHAPTER 2 IntroductionFig. 2-2. The rear panel of the 4- and 8-port ServSwitch Duo models Fig. 2-3. The Remote-Control Module KV6REM, an optional accessorySERVSWITCH DUO Fig. 2-5. The rear panel of the 12- and 16-port ServSwitch Duo modelsmodels KV6112FA and KV6116FA SELECT2.4 Safety Concerns CHAPTER 2 IntroductionSERVSWITCH DUO 3. Installation3.1 What You Will Need CHAPTER 3 Installation 3.2 Rackmounting the ServSwitch Duo Optional3.3 Connecting Your Devices SERVSWITCH DUO Figure 3-1. The ServSwitch Duo cables6-Pin6-Pin mini-DINmini-DIN 25.4 cmPC/AT keyboard ports 3.4 Connecting PowerCHAPTER 3 Installation 4. Configuration 4.1 Configuring your PCs4.2 Configuring the ServSwitch Duo IMPORTANT NOTECHAPTER 4 Configuration SERVSWITCH DUO L1 ServSwitch Duo only scans active ports during autoscanning defaultCHAPTER 4 Configuration S2 5 seconds S3 10 seconds S4 30 seconds S5 1 minute S6 5 minutesSERVSWITCH DUO Microsoft IntelliMouse Logitech Pilot Mouse+ Logitech MouseMan+CHAPTER 4 Configuration H4 Right Alt key only H5 Both the left and right Alt keys togetherSERVSWITCH DUO F1 Display first digit of firmware-version number4.2.10 EXITING CONFIGURATION MODE CHAPTER 4 Configuration4.2.9 SETTING THE PASSWORD 5.1 Power Status 5. Operation5.2 The Status LEDs 5.3 The Front-Panel Pushbuttons and the Remote-Control ModuleAUTO and SELECT keys pressed together The “Lock” function CHAPTER 5 OperationAUTO key Figure 5-1. The front-panel status display 5.4 The Status DisplaySERVSWITCH DUO CHAPTER 5 Operation 5.5 Using the Dual Control Ports A and B5.6 Things To Keep in Mind About the Keyboards and Mice 5.7 Keyboard Control Hotkey Commands SERVSWITCH DUOCHAPTER 5 Operation Hotkeys +SERVSWITCH DUO To select channel5.8 On-Screen Menu Control NT Server B030506 CHAPTER 5 OperationSERVSWITCH DUO 5.8.1 ADDING A COMPUTER TO THE MENU LIST5.8.2 DELETING A COMPUTER FROM THE MENU LIST 5.8.3 EDITING A COMPUTER ON THE MENU LISTCHAPTER 5 Operation Insert adds a computer entry after the currently selected lineSERVSWITCH DUO 5.9 Mouse Control5.10 Re-Enabling a Disconnected PS/2 Mouse at bootup CHAPTER 5 OperationType of mouse Driver typeSERVSWITCH DUO 5.13 Cascading ServSwitch Duos5.12 RS-232 Control For an example of hotkey switching, consider a situation in which two ServSwitch Duo units, unit “A” and unit “B,” are connected together as shown in Figure 5-1 on page 42. To select the computer attached to port 3 on ServSwitch Duo “B,” you would press and hold down the hotkeys, then press and release “2,” press and release “3,” and finally release the hotkeys. This causes the master Switch, unit “A,” to switch to its port 2, to which the subsidiary Switch is attached, and send the subsidiary Switch the command to switch to port 3, to which your desired computer is attached. If there were any 12- or 16-port Switches in the system, you would have to use two digits to designate each port, inserting a leading zero when necessary CHAPTER 5 OperationSERVSWITCH DUO Figure 5-1. A typical cascade of two ServSwitch DuosCPUs ServSwitch Duo B CPUs ServSwitch Duo A6. Troubleshooting CHAPTER 6 Troubleshooting6.1 Things To Try ProblemSERVSWITCH DUO ProblemPossible Solution ProblemCHAPTER 6 Troubleshooting ProblemPossible Solution ProblemSERVSWITCH DUO 6.2 Calling Black Box6.3 Shipping and Packaging Appendix Cable and Connector Guidelines A.1 Cabling Keyboard, Monitor, and Mouse to ServSwitch DuoA.2 Cabling ServSwitch Duo to PCs APPENDIX Cable and Connector GuidelinesSERVSWITCH DUO 6-pin mini-DIN attaches to Switch or cable from Switch KDAT TD SGNDMale FemaleA.3 The Expansion Port APPENDIX Cable and Connector GuidelinesSERVSWITCH DUO DISCLAIMERS