Black Box KV6104SA manual Servswitch Duo, Problem, Possible Solutions

SERVSWITCH DUO™

Problem:

Your keyboard does not function or functions only intermittently. The Num Lock LED does not always light when the Num Lock key is pressed.

Possible Solution:

Some older keyboards were designed for use with specific computers and are not truly PC/AT or PS/2 compatible. These are not common, but if you’re having problems like this and you’re using an old keyboard, try a newer keyboard.

Problem:

Just using your mouse normally causes the CPU channel to change unexpectedly.

Possible Solutions:

Some cheaper mice are not fully compatible with the ServSwitch Duo and can lose data, which—if mouse switching is enabled (see Section 4.2.5)—sometimes causes the Switch to interpret a data stream as a channel-change request. Try using a Microsoft, Logitech, IBM, Compaq®, or Hewlett-Packard®mouse instead.

Make sure that you are using a Microsoft compatible mouse driver on your PC. Some drivers by other manufacturers can cause the mouse to use proprietary mouse-data formats that the Switch doesn’t support. If you have unplugged and reconnected a mouse to the ServSwitch Duo, make sure that you reset it (see Section 5.10) or—especially if the mouse is an IntelliMouse—use the mouse- restoration function (see Section 5.11).

Problem:

The cursor/pointer jumps around the screen after you disconnect the mouse cable or power down the ServSwitch Duo.

Possible Solution:

If you have disconnected and reconnected a CPU mouse cable or you have powered down the ServSwitch Duo, and you’re using a PS/2 mouse or IntelliMouse, the mouse might have gotten out of sync with the PC. Try the mouse- reset function (see Section 5.10), the mouse-restoration function (see

Section 5.11) or reboot the CPU.

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